RBL Bank Customer Care Number 02261156300, Toll-free, Helpline, Email Id and Address
RBL Bank customer care number, complaint, helpline, toll-free number, email id, office address, other details for all banking services.
It provides a number of banking products and services like Accounts, Fixed deposits, Loans, Insurance, Investment Services, Demat, Credit cards, etc. A person who holds an RBL account can contact the RBL Bank customer care number in case he encounters an issue or to get any information.
RBL Bank more commonly known as Ratnakar Bank Ltd., is one of the oldest banks in India’s private banking sector. Headquartered is located in Mumbai, RBL was established in 1943 and has built its reputation over the years of being one of the fastest growing banks across multiple national and international forums.
In 2017, RBL Bank has received ‘Fastest Growing Small Bank Award’ by Business Today for five times continue and the ‘High Growth Private Sector Bank’ award at Dun & Bradstreet Banking Awards among various other awards and recognitions.
Table of Contents
All India RBL Bank Customer Care Number and Other details
RBL Bank customer care number (General query)
You can resolve all kinds of problems, queries, complaints, and also if you want to give some feedback then call on RBL Bank customer care number.
- +91-2261156300
- +91-2261156311
- +91-2261156322
- +91-2261156333
- +91-2261156344
- +91-2261156355
- +91-2261156366
- +91-2261156377
- +91-2261156388
- +91-2261156399
- 1800-121-9050
- 1800-123-8040
RBL Bank customer care number (Credit Card)
- +91-22-71190900 (For BFL Super Cards)
- +91-22-62327777 (For RBL Cards)
RBL Bank customer care number (Agri-Business)
- 022-43020999
RBL Bank customer care number (Rural Banking)
- 022-43020799
RBL Bank Customer Care Emails
To solve your concern you can send an email regarding any questions, queries, feedback, or complaint at the following emails.
| Services | Email Id |
| Banking enqueries | customercare@rblbank.com |
| Credit Card enqueries | cardservices@rblbank.com |
| Agri-Business enqueries | agribusiness@rblbank.com |
| Rural Banking enqueries | ruralbanking@rblbank.com |
customercare@ratnakarbank.in (Customer Service)
vigilance@ratnakarbank.in (To Report a Fraudulent Activity)
rajendrapatil@ratnakarbank.in (For Investor Grievance Redressal)
To write complaint to RBL Bank
If you are not satisfied with the solution or you have other queries then you can contact the deputy general manager at the RBL Bank customer care service department.
One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai-400013, Maharashtra, India.
Phone No: 91-22-4302-0600.
Fax: 91-22-4302-0520
RBL Bank SMS Service
RBL Bank’s SMS Banking facility provides you with a wide range of services at your fingertips. So you can conduct your banking transactions with ease thus allows you to access through these Single Number (+91-92233-66333) for all your SMS Banking Enquiries.
| Serial No. | Service Description | SMS Keyword | Example |
|---|---|---|---|
| 1 | Registration for SMS Banking | REG C | REG 8008801010000428 |
| 2 | De- Registration on SMS Banking | DEREG C | DEREG 8008801010000428 |
| 3 | Change of Primary Account | SET C A | SET 8008801010000428 1003310012021012 |
| 4 | Balance Request CASA ( 1 ) | BAL C | BAL 8008801010000428 |
| 5 | Balance Request CASA ( 2 ) | BAL C A | BAL 8008801010000428 1003310012021012 |
| 6 | FD Enquiry ( 1 ) | FDINQ C | FDINQ 8008801010000428 |
| 7 | FD Enquiry ( 2 ) | FDINQ C F | FDINQ 8008801010000428 1003310012021012 |
| 8 | Loan Balance Enquiry ( 1 ) | LOANINQ C | LOANINQ 8008801010000428 |
| 9 | Loan Balance Enquiry ( 2 ) | LOANINQ C L | LOANINQ 8008801010000428 100254500000521 |
| 10 | Last 5 Transactions CASA ( 1 ) | TXN C | TXN 8008801010000423 |
| 11 | Last 5 Transactions CASA ( 2 ) | TXN C A | TXN 8008801010000423 1003310100000012 |
| 12 | Cheque Status Enquiry | CHQSTA C A Z | CHQSTA 8008801010000423 1001101010000125 000001 |
| 13 | New ATM Pin Generation | PIN CRD C P | PIN 4591830000000000 8008801010000428 1234 |
| 14 | Regeneration of ATM PIN | REPIN CRD C P | REPIN 4591830000000000 8008801010000428 1234 |
| 15 | Temporary Blocking of Card | TBLOCK CRD C | TBLOCK 4591830000000000 8008801010000428 |
| TBLOCK CRD | TBLOCK 4591830000000000 | ||
| 16 | Unblocking of Temporary Card | UBLOCK CRD C | UBLOCK 4591830000000000 8008801010000428 |
| UBLOCK CRD | UBLOCK 4591830000000000 | ||
| 17 | Permanent Blocking of Card | BLOCK CRD C | BLOCK 4591830000000000 8008801010000428 |
| BLOCK CRD | BLOCK 4591830000000000 | ||
| 18 | Help Command | HELP | HELP |
C: Complete Customer ID
A: Complete Account Number
F: Complete Fixed Deposit Number
Z: Complete Cheque Number
CRD: Complete Card Number
P: PIN customer wants to set on the card
You can send the SMS in either upper case or lower case letters( i.e. BAL C and bal c), will the help of both techniques you can know your account balance.
The SMS commands must contain blank spaces which should be kept when sending SMS. Please use only the registered mobile number for the SMS Banking facility.
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RBL Loan Customer Care Number
Even though the personal loan segment of RBL Bank is simple to navigate through the website, the RBL bank’s customer care representatives are available to address your concern.
The RBL Bank has many city-based customer care centers and helpline numbers to address your specific issue at hand in a prompt and efficient manner.
| All India customer care toll-free number | 1800-123-8040 |
Types of loans provided by RBL Bank
- Property loan
- Overdraft property loan
- Personal loan
- Business loan
- Home loan
- Gold loan
- Car loan
- Working capital finance
- Educational loan
RBL Personal loan features and conditions
There are a number of features that set for the RBL Bank Personal Loan apart from the rest.
- The loan amount will range from Rs.1 lakh to Rs.20 lakh
- Loan tenures flexibility are available from 12 months to 60 months
- No need for collateral or security
- Hassle-free and quick documentation
- Offered favorable and easy rate of interest to repay
- Loans are sanctioned hassle-free
- Very swift loan disbursal process
RBL Personal loan Eligibility criteria
- The applicant must be a salaried professional
- Net monthly income of the applicant should be more than Rs.25,000
- The applicant must have at least 3 years of work experience
- Candidate should have at least 1-year work experience with the existing employer
- The age of the candidate should be more than 18 years
- The loan tenure should be ended before the candidate reaches 60 years age or retires
Necessary documents for RBL personal loan
- Pan card of the applicant
- Identity proof (e.g. Voter ID, Driving license, Passport, Aadhar card)
- Address proof (e.g. Voter ID, Driving license, Passport, Telephone bill, Electricity bill, Registered lease deed or sale agreement, Bank Statement)
- Proof of relationship – if needed
- Passport size photographs
- Any other Central or State Government issued Identity card with photo
- Bank statements of credited salary for the last 6 months
- Payslips copy of the last 2 months
- Form 16 issued by the current employer
- Income documents of salaried spouse (only required when the income is clubbed)
RBL Credit Card Customer Care Number
RBL Bank credit cardholders can contact their customer care executive to raise any queries or complaints. You can reach the RBL bank’s customer care number by calling on their helpline number or by sending an email. Given below are RBL Bank Credit Card Customer Care Number and Email Address.
| All India customer care helpline number | +91 22 6232 7777 |
RBL Bank Supercard Customer Care
RBL Bank also offering Supercards in association with Bajaj Finserv company. Anyone who has taken a Supercard and has a query or complaint can contact the RBL credit card customer care department on the given number.
| All India customer care helpline number | +91 22 7119 0900 |
RBL Bank Customer Care Grievance Redressal
RBL Bank has set up a three-level mechanism to resolve all products or services related to grievances.
First Level
If you want to know about queries related to RBL credit cards, you can call to RBL Bank customer care helpline number which is 022-62327777. For Bajaj Finserv Limited SuperCards, you can call 022-71190900.
If you are unable to get in touch with the RBL Bank through this number, you can also send an e-mail to the bank at cardservices@rblbank.com.
Apart from this, you can also write a letter to the bank and send the letter via post to the RBL bank’s corporate address which is located in Gurgaon.
The official address of RBL Bank where the letter should be sent is mentioned below:
Manager – Credit Cards Service, RBL Bank Limited Cards Operating Centre – COC, JMD Megapolis, Unit No 306-311 – 3rd Floor Sohna Road, Sector 48, Gurgaon, Haryana-122018, India
The bank can take up to 10-15 days to revert to your mail or post depending on your concern query and the time required to solve it. And it is recommended that while writing a letter to the bank, it is advised to provide the below details in your mail or post for a better result:
- Full name of the account holder
- Bank Account details
- Address details (Telephone Number, Mobile Number, Email ID, and address).
Second Level
In case you do not receive a response within 10-15 days or the response from the RBL bank does not reply to your query at the first level, then you can then send an email or application letter to the Head of Credit Card services of the RBL bank.
You can either send an email to headcardservice@rblbank.com or send a post stating about your concern to the below address:
Head – Cards Services, RBL Bank Limited Cards Operating Centre – COC, JMD Megapolis, Unit No 306-311 – 3rd Floor, Sohna Road, Sector 48, Gurgaon, Haryana-122018, India
Please write the reference number provided to you at the first level of contact that must be mention in the mail or post for reference and a better resolution of your query.
Third Level
In the ideal case, you will receive a response from the Head of Card Services RBL Bank within 4-5 working days. However, if you do not get a response then write to or call the Nodal Officer. You can also call the RBL Bank office on 022-7143-2700 or send an email to principalnodalofficercards@rblbank.com.
If anyone of these methods does not work, then you can send a post to this address:
Mr. Saurabh Gaur, RBL Bank Limited Cards Operating Centre – COC, JMD Megapolis, Unit No 306-311 – 3rd Floor, Sohna Road, Sector 48, Gurgaon, Haryana-122018, India
The nodal officer of RBL Bank customer care will usually send you a response about your problems within 10-15 working days. If you do not receive a response about your query within 30 days, then you can get in touch with the Banking Ombudsman for his or her review of the query.
RBL Bank Customer Care Nodal Officer
Below all necessary details of various center RBL Bank nodal officers are given:
| Nodal Officer’s Name | Office Address | Contact Number | Email Id |
| Ms Preethi Vijaygopal | RBL Bank Limited First Floor, Rashmi Towers, No.1, Valluvarkottam High Road, Nungambakkam, Chennai-600034 | 044- 40431529 | regionalnodalofficersouth@rblbank.com |
| Ms Michelle Alistair | RBL Bank Limited Thapar House, 25 Brabourne Road, 1st Floor, Kolkata- 700001 | 033-40330168 | regionalnodalofficereast@rblbank.com |
| Mr Arun Kelkar | RBL Bank Limited Shahupuri 1st Lane, Vyapari Peth, Near Hotel Amruta, Kolhapur-416001 | 0231-6650223 | regionalnodalofficerkop@rblbank.com |
| Ms Sangita Sengupta | RBL Bank Limited Ground Floor, J 13/52, Rajouri Garden, New Delhi-110027 | 011- 49796956 | regionalnodalofficernorth@rblbank.com |
| Ms Sejal Rajput | RBL Bank Limited Ground Floor, Dhannur House 15 Sir P M Road, Fort-400001 | 022- 42956658 | regionalnodalofficerwest@rblbank.com |
Grievance Redressal through Banking Ombudsman
From the year 2006 Banking Ombudsman has looked after customer’s grievances related to all banking services. Ombudsmen are independent, impartial, and also provide a free service as per requirement. They investigate only those complaints that haven’t been solved by the organization complained against.
It is recommended that get in touch with Banking Ombudsman in the event you have not received a ‘final response’ within 30 days or are dissatisfied with it.
Other Important Link
Frequently Asked Questions(FAQs)
You can call RBL bank’s 24X7 hrs toll-free customer care number 1800 1219050. The customer care representative will gladly look once your issues received.
You can easily check the loan status by calling to these number 1800 1238040 for any queries including personal loans. You can also directly go to the branch to meet the officer in charge to know about the status of your personal loan application.
The entire process is easy and hassle-free.
In case you want to pre-close your RBL personal loan, you need to contact the bank based on your time availability. After this, simply pay the remaining balance of your loan account and close it.
Note that you cannot close your loan account online.
The RBL Bank SuperCard is an association with Bajaj Finserv. This credit card offering you unlimited benefits of a credit card with additional rewards. You can easily use it on wide diverse platforms, shop with a single swipe, to withdraw cash without any interest, and you can easily save more on each transaction.
The RBL Credit Card interest rate is charged on a monthly basis at an APR of up to 3.99%.
Note:- It is applicable to all types of RBL Bank Credit Card.
You can visit the bank’s branch to increase the credit card limit. For this, you need to provide financial documents like a bank statements, payslip, income tax returns proof, and many more when applying for an increase.
RBL Administrative Office:- RBL Bank Ltd., Mahavir, Shri Shahu Market Yard, Kolhapur-416005, Maharashtra, India.
Contact Number: +91-2312650981 to 984
Fax: +91-2312657386
RBL Registered Office:- RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur- 416001, Maharashtra, India.
Contact Number: +91-2316650214
Fax: +91-2312657386
RBL Corporate Office:- RBL Bank Ltd., One Indiabulls Centre, Tower 2B , 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai-400013. Maharashtra, India.
Contact Number: +91-2243020600
Fax: +91-2243020520
Website:-Official link
RBL Bank Social link:-
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