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ICICI Bank Customer Care Number 18601207777, Toll-free, Helpline, Email Id and Address

ICICI Bank Customer Care Number 18601207777, Toll-free, Helpline, Email Id and Address

ICICI Bank customer care number, complaint, helpline, toll-free number, email id, office address, other details for all banking services.

ICICI Bank is India’s largest private sector bank.  It provides a number of banking products and services like fixed deposits, loans, savings accounts, credit cards, etc. ICICI Bank was established in 1955 at the initiative of the World Bank with the objective of creating a developed financial institution for providing medium-term and long-term project financing to Indian businesses.

All India ICICI Bank Customer Care Number and Other details

ICICI Bank customer care number (General query)

You can resolve all kinds of problems, queries, complaints, and also if you want to give some feedback then call on ICICI customer care executive.

  • 1860-120-7777 (Personal Banking)
  • 1860-120-6699 (Corporate /Business /Retail Institutional Banking)
  • 1860-120-3399 (Private banking customer)
  • 040-7140-3333 (Phone Banking)
  • 9594-612-612   (Missed Call -Account Balance)
  • 9594-613-613   (Missed Call – Last 3 transaction )
  • 9222-208-888   (SMS Service)
  • 9215-676-766   (SMS to Non -Financial Transaction )
  • 9222-299-998   (Get assistance on Call -by missed call)

ICICI Bank customer care number (For loan )

  • 1800-200-3344 (For loan toll-free)

ICICI Bank Customer care number (For Credit Cards)

  • 1800-103-8181 (wealth banking customers)

ICICI Bank Customer Care Email Ids

If you wish then you can also send an email regarding any queries, questions, feedback, concern, or complaint at the following email IDs.

DepartmentEmail ID 
Complaints  Customer queries Customer.care@icicibank.com
NRI queries nri@icicibank.com.

For Grievance Redressal Process

Level-1 (Resolve concern from Front End)

1)For Customer Support go to https://www.icicibank.com/complaints/complaints.page

Send an e-mail of your grievance. To serve you better and for security of your account, please mention your registered e-mail ID.

Email

Level-2 (Resolve concern from Nodal Office)

In case you are not satisfied with the resolution you receive does not meet your expectations, please write to

Nodal Officer, Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032.

If you are unsatisfied with the response provided by ICICI Branches, then you can write a complaint to the Circle Nodal Officer.

Level-3 (Resolve concern from Principle Nodal Office)

Mr. Vinayak M More, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai-400051

Email to: headservicequality@icicibank.com.

A detailed escalation matrix is available online at http://www.icicibank.com

Level-4

If you are not satisfied with ICICI Grievance Redressal, you may approach the Banking Ombudsman. https://www.icicibank.com/managed-assets/docs/complaint/BO_Address.pdf

ICICI Bank Customer Care SMS Service

For Financial Transactions

Write your SMS <Message Format> and send to 9222208888

Service Name TypeSMS(Message Format)Example
Prepaid Mobile RechargeMTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account NumberIf the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888
MTOPUP 9811654321 Vodafone 100 123456
DTH RechargeDTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account NumberIf the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888
DTH 1005825110 TATASKY 100 123456
Retrieve MMIDMMID (space) last 4 digits of your account numberIf the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888
MMID 1234

Non-financial Transactions

 Write your SMS <Message Format> and send to 9215676766

Bank AccountPrimary AccountNon-Primary Account
Balance EnquiryIBALIBAL(space)Last 6 digits of Account No*
Last 3 transactionsITRANITRAN(space)Last 6 digits of Account No*
Cheque Status EnquiryICSI Cheque No.ICSI(space)Cheque No (space)Last 6 digits of Account No*
Stop Cheque RequestISCR Cheque No.ISCR(space)Cheque No (space)Last 6 digits of Account No*
Cheque Book RequestICBRICBR(space)Last 6 digits of Account No*
View Presented BillsIVIEW(space)Biller NicknameIVIEW(space)Biller Nickname

Credit Card

Bank AccountNon-Primary Account
Balance EnquiryIBALCC(space)Last 6 digits of Credit Card
Reward PointsIRPCC(space)Last 6 digits of Credit Card
Last PaymentILPCC(space)Last 6 digits of Credit Card
Payment Due DateIPDDCC(space)Last 6 digits of Credit Card

*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID
Please provide one character space between the keyword and parameter(s)

Demat Account

Bank AccountNon-Primary Account
Holding EnquiryIBALD (space) last 8 digits of account
Transaction StatusITRAND (space) please enter the document type and slip number
Bill EnquiryIBILLD (space) last 8 digits of account
ISIN EnquiryISIND (space) please enter any scrip descriptor

Loan Account

Bank AccountNon-Primary Account
Amortisation ScheduleIAMT(space)16 Digits of Loan Account Number
Income Tax Certificate ProvisionalIITP(space)16 Digits of Loan Account Number
Income Tax Certificate FinalIITF(space)16 Digits of Loan Account Number
Reschedulement LetterIRSL(space)16 Digits of Loan Account Number
Reset LetterIRTL(space)16 Digits of Loan Account Number
Loan Agreement CopyILAC(space)16 Digits of Loan Account Number
Interest CertificateIINT(space)16 Digits of Loan Account Number
Welcome LetterIWEL(space)16 Digits of Loan Account Number

Other Service

Bank AccountNon-Primary Account
Status of Service Request RaisedSR(space)Service Request Number
Locate ATMATM(space)PINCODE
Locate BRANCHBRANCH(space)PINCODE
Locate Bank@HomeDropBoxBHOME(space)PINCODE
Get One Time Password for Internet Banking transactions instantlyIBOTP

ICICI Bank Customer Care Missed Call Service

  • To check A/C Balance, you may give a missed call on 9594 612 612 or
    send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details
  • To check last 3 transactions, you may give a missed call 9594 613 613 or
    send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details

ICICI Bank Customer Care Number For Credit Card

For ICICI Bank Credit Card 24*7 Customer Care Number 1860 120 7777 / 1800 103 8181 if you have an issue with your credit card and want to contact the ICICI Bank Credit card Customer care department you can call the ICICI Bank Credit card Customer Care numbers for all queries, feedback, and complaints.

SMS Service For ICICI Credit Card

You do not need a smartphone or a data plan activated on your mobile phone to get benefits of SMS Banking services. SMS Banking services allow you to pay bills, recharge prepaid services, and avail other banking services by sending a simple SMS.

Information RequiredSMS Format
Balance Enquiry IBALCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.
Reward Points  IRPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.
Last PaymentILPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.
Payment Due Date IPDDCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766.

Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID. Please provide one character space between the keyword and parameter(s).

ICICI Bank Customer Care Number for NRI Customers

Request a Call

Once you submit the request, Phone Banking Service Representative will
contact you within 15 minutes from this number 91-4040661850.

Service Requests

Click here if you want to request for your any services.

Status Of Service Requests

If you are an NRI Customer, then you can resolve your queries or concern by just Calling to ICICI International toll-free number.

Personal Banking / Wealth / Private Banking:+91-40-7140 3333

Corporate / Business / Retail Institutional Banking :+91-22-3344 6699

CountryToll-free Number
USA18664242448
UK8081-314 -151
Singapore8001-012-553
Canada18664242448
Australia0011-800-0424-2448
Belgium00-800-0424-2448
Finland990-800-0424-2448
France00-800-0424-2448
Germany00-800-0424-2448
Ireland00-800-0424-2448
Italy00-800-0424-2448
Luxembourg00-800-0424-2448
Netherlands00-800-0424-2448
Portugal00-800-0424-2448
Spain00-800-0424-2448
UAE8000 9114 001
Bahrain800 04 877, + 973 17 576 161
From India – For NRIs when in India1800-102-5600
Non-Toll-Free Numbers to India (From any Country)91-40-3099-8025
Hong Kong+852-22342651, +852- 22342655
Sri Lanka+ 94-11-4242448
Russia+ 74-95-9814988

Overseas Branch Informations

CountryAddress 
Kingdom of BahrainBahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: +973 17 576 161 Fax: +973 17 221 200
BangladeshBangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392/409 Fax: +8802 8143424
CanadaCanada Subsidiary ICICI Bank Canada, Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: +1 416 360 0909 Fax: +1 647 436 1178
ChinaChina Representative Office ICICI Bank Ltd., RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: +86 21 61575169 / 70 Fax: +86 21 61575388
DubaiDubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: +8000 9114 001 (toll-free) Fax: +971 4 396 6994
Abu DhabiAbu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll-free) Fax: +971 2 622 8410
Hong KongHong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: +(852) 2234 2651/2234 2655 Fax: +(852) 2234 7613
SingaporeSingapore Branch ICICI Bank Ltd. 9 Raffles Place, #50-01 Republic Plaza, Singapore- 048619 Tel: +65 6723 9288 Fax: +65 6723 9268
South AfricaSouth Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)
Sri LankaSri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka Tel: +94 11 4242448
The United KingdomUK Subsidiary ICICI Bank UK PLC Please check the ICICI UK website for more details about the branch offices.

Statewise ICICI Bank Customer Care Number

StateNumbers
Andhra Pradesh7306667777
Ahmedabad07933667777 / 07944455000
Assam9864667777
Bangalore08033667777 / 08044455000
Bihar8102667777
Bhopal7553366777
Chattisgarh9098667777
Bhubaneswar6743366777
Goa9021667777
Chandigarh01723366777 / 01724445500
Gujarat8000667777
Chennai04433667777 / 04444455000
Haryana9017667777
Dehradun1353366777
Himachal Pradesh9817667777
Delhi01133667777 / 01144455000
Jammu & Kashmir9018667777
Ernakulam4843366777
Jharkhand8102667777
Gurgaon01243366777 / 01244445500
Karnataka8088667777
Hyderabad04033667777 / 04044455000
Kerala9020667777
Jaipur01413366777 / 01414445500
Madhya Pradesh9098667777
Kolkata03333667777 / 03344455000
Maharashtra9021667777
Lucknow05223366777 / 05224445500
Orissa9692667777
Mumbai02233667777 / 02244455000
Punjab7307667777
Panaji8323366777
Rajasthan7877667777
Patna6123366777
TamilNadu7305667777
Raipur7713366777
Telangana7306667777
Ranchi6513344339
Uttar Pradesh8081667777
Shimla1773366777
Uttarakhand8081667777
West Bengal8101667777

Related Post:- Canara Bank Customer Care Number

Frequently Asked Questions(FAQs)

  1. How can I talk to ICICI Bank customer care executive?

    For any issue or concern you can easily talk to the ICICI executive with toll-free number like 1860-120-7777.

  2. What is the procedure to complain in ICICI Bank customer care?

    Below all steps are mentioned on by one:
    1)First, find related answers to most of the queries here.
    2)Once you submit your request/query.
    3)Now compliments and check FAQs, raise service requests, share compliments, or raise your complaints.
    4)ICICI Bank Customer Care. 33667777 / 44455000. Not your location?
    5)Finally, find ATM/Branch.

  3. What is the procedure to increase my credit card limit?

    Below all points are very important to increase my credit card limit:
    1)First, boost your Credit Score.
    2)You need to repay dues on time.
    3)Be aware of the Credit Utilisation Ratio.
    4)Show an increase in income documents as proof.
    5)Try to reduce the financial obligations you have.
    And you can apply for a new card.

  4. What is the use of Service Request Number?

    A Service Request Number(SRN) e.g. SR123987 is generated to every problem reported through the Service Desk. This number is used to track your request. The ICICI executive will provide you with your Service Number when you call in your Service Request. So it is recommended to retain this number for future reference.

  5. How can I submit complain to RBI?

    Below all steps are mention one by one:
    1)To submit a complaint, you have to visit https://cms.rbi.org.in. 2)After that, click on file a complaint link option. CMS is accessible on desktop and also there is an app as well that you can use to file.
    3)After that select the language from the dropdown list and then 'File a complaint with ombudsman against an eligible regulated entity'.

Phone Banking Center: ICICI Bank Tower, 7th Floor, Survey No. 115/27, Plot No. 12, Nanakramguda, Serilingampally, Hyderabad-500032

Registered Office Address: ICICI Bank Limited, Near Chakli Circle, Old Padra Road, Landmark, Race Course Circle, Vadodara-390007
Telephone: +91-265-6722286

Corporate Office Address: ICICI Bank Towers, Bandra-Kurla Complex,
Mumbai-400051
Tel: +91-22-33667777
Fax: +91-22-26531122

Website:-Official link

ICICI Bank Social link:-

There are many Banks customer care information is available to check click here

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