ICICI Bank Customer Care Number 18601207777, Toll-free, Helpline, Email Id and Address
ICICI Bank customer care number, complaint, helpline, toll-free number, email id, office address, other details for all banking services.
ICICI Bank is India’s largest private sector bank. It provides a number of banking products and services like fixed deposits, loans, savings accounts, credit cards, etc. ICICI Bank was established in 1955 at the initiative of the World Bank with the objective of creating a developed financial institution for providing medium-term and long-term project financing to Indian businesses.
Table of Contents
All India ICICI Bank Customer Care Number and Other details
ICICI Bank customer care number (General query)
You can resolve all kinds of problems, queries, complaints, and also if you want to give some feedback then call on ICICI customer care executive.
- 1860-120-7777 (Personal Banking)
- 1860-120-6699 (Corporate /Business /Retail Institutional Banking)
- 1860-120-3399 (Private banking customer)
- 040-7140-3333 (Phone Banking)
- 9594-612-612 (Missed Call -Account Balance)
- 9594-613-613 (Missed Call – Last 3 transaction )
- 9222-208-888 (SMS Service)
- 9215-676-766 (SMS to Non -Financial Transaction )
- 9222-299-998 (Get assistance on Call -by missed call)
ICICI Bank customer care number (For loan )
- 1800-200-3344 (For loan toll-free)
ICICI Bank Customer care number (For Credit Cards)
- 1800-103-8181 (wealth banking customers)
ICICI Bank Customer Care Email Ids
If you wish then you can also send an email regarding any queries, questions, feedback, concern, or complaint at the following email IDs.
| Department | Email ID |
| Complaints Customer queries | Customer.care@icicibank.com |
| NRI queries | nri@icicibank.com. |
For Grievance Redressal Process
Level-1 (Resolve concern from Front End)
1)For Customer Support go to https://www.icicibank.com/complaints/complaints.page
Send an e-mail of your grievance. To serve you better and for security of your account, please mention your registered e-mail ID.
Level-2 (Resolve concern from Nodal Office)
In case you are not satisfied with the resolution you receive does not meet your expectations, please write to
Nodal Officer, Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032.
If you are unsatisfied with the response provided by ICICI Branches, then you can write a complaint to the Circle Nodal Officer.
Level-3 (Resolve concern from Principle Nodal Office)
Mr. Vinayak M More, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai-400051
Email to: headservicequality@icicibank.com.
A detailed escalation matrix is available online at http://www.icicibank.com
Level-4
If you are not satisfied with ICICI Grievance Redressal, you may approach the Banking Ombudsman. https://www.icicibank.com/managed-assets/docs/complaint/BO_Address.pdf
ICICI Bank Customer Care SMS Service
For Financial Transactions
Write your SMS <Message Format> and send to 9222208888
| Service Name Type | SMS(Message Format) | Example |
|---|---|---|
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888 MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888 DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 MMID 1234 |
Non-financial Transactions
Write your SMS <Message Format> and send to 9215676766
| Bank Account | Primary Account | Non-Primary Account |
|---|---|---|
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space)Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space)Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space)Biller Nickname | IVIEW(space)Biller Nickname |
Credit Card
| Bank Account | Non-Primary Account |
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card |
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID
Please provide one character space between the keyword and parameter(s)
Demat Account
| Bank Account | Non-Primary Account |
| Holding Enquiry | IBALD (space) last 8 digits of account |
| Transaction Status | ITRAND (space) please enter the document type and slip number |
| Bill Enquiry | IBILLD (space) last 8 digits of account |
| ISIN Enquiry | ISIND (space) please enter any scrip descriptor |
Loan Account
| Bank Account | Non-Primary Account |
| Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number |
| Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number |
| Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number |
| Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number |
| Reset Letter | IRTL(space)16 Digits of Loan Account Number |
| Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number |
| Interest Certificate | IINT(space)16 Digits of Loan Account Number |
| Welcome Letter | IWEL(space)16 Digits of Loan Account Number |
Other Service
| Bank Account | Non-Primary Account |
| Status of Service Request Raised | SR(space)Service Request Number |
| Locate ATM | ATM(space)PINCODE |
| Locate BRANCH | BRANCH(space)PINCODE |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE |
| Get One Time Password for Internet Banking transactions instantly | IBOTP |
ICICI Bank Customer Care Missed Call Service
- To check A/C Balance, you may give a missed call on 9594 612 612 or
send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details - To check last 3 transactions, you may give a missed call 9594 613 613 or
send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details
ICICI Bank Customer Care Number For Credit Card
For ICICI Bank Credit Card 24*7 Customer Care Number 1860 120 7777 / 1800 103 8181 if you have an issue with your credit card and want to contact the ICICI Bank Credit card Customer care department you can call the ICICI Bank Credit card Customer Care numbers for all queries, feedback, and complaints.
SMS Service For ICICI Credit Card
You do not need a smartphone or a data plan activated on your mobile phone to get benefits of SMS Banking services. SMS Banking services allow you to pay bills, recharge prepaid services, and avail other banking services by sending a simple SMS.
| Information Required | SMS Format |
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card to 5676766 or 9215676766. |
Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID. Please provide one character space between the keyword and parameter(s).
ICICI Bank Customer Care Number for NRI Customers
Request a Call
Once you submit the request, Phone Banking Service Representative will
contact you within 15 minutes from this number 91-4040661850.
Service Requests
Click here if you want to request for your any services.
If you are an NRI Customer, then you can resolve your queries or concern by just Calling to ICICI International toll-free number.
Personal Banking / Wealth / Private Banking:+91-40-7140 3333
Corporate / Business / Retail Institutional Banking :+91-22-3344 6699
| Country | Toll-free Number |
| USA | 18664242448 |
| UK | 8081-314 -151 |
| Singapore | 8001-012-553 |
| Canada | 18664242448 |
| Australia | 0011-800-0424-2448 |
| Belgium | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| UAE | 8000 9114 001 |
| Bahrain | 800 04 877, + 973 17 576 161 |
| From India – For NRIs when in India | 1800-102-5600 |
| Non-Toll-Free Numbers to India (From any Country) | 91-40-3099-8025 |
| Hong Kong | +852-22342651, +852- 22342655 |
| Sri Lanka | + 94-11-4242448 |
| Russia | + 74-95-9814988 |
Overseas Branch Informations
| Country | Address |
| Kingdom of Bahrain | Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: +973 17 576 161 Fax: +973 17 221 200 |
| Bangladesh | Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392/409 Fax: +8802 8143424 |
| Canada | Canada Subsidiary ICICI Bank Canada, Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: +1 416 360 0909 Fax: +1 647 436 1178 |
| China | China Representative Office ICICI Bank Ltd., RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: +86 21 61575169 / 70 Fax: +86 21 61575388 |
| Dubai | Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: +8000 9114 001 (toll-free) Fax: +971 4 396 6994 |
| Abu Dhabi | Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll-free) Fax: +971 2 622 8410 |
| Hong Kong | Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: +(852) 2234 2651/2234 2655 Fax: +(852) 2234 7613 |
| Singapore | Singapore Branch ICICI Bank Ltd. 9 Raffles Place, #50-01 Republic Plaza, Singapore- 048619 Tel: +65 6723 9288 Fax: +65 6723 9268 |
| South Africa | South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board) |
| Sri Lanka | Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka Tel: +94 11 4242448 |
| The United Kingdom | UK Subsidiary ICICI Bank UK PLC Please check the ICICI UK website for more details about the branch offices. |
Statewise ICICI Bank Customer Care Number
| State | Numbers |
| Andhra Pradesh | 7306667777 |
| Ahmedabad | 07933667777 / 07944455000 |
| Assam | 9864667777 |
| Bangalore | 08033667777 / 08044455000 |
| Bihar | 8102667777 |
| Bhopal | 7553366777 |
| Chattisgarh | 9098667777 |
| Bhubaneswar | 6743366777 |
| Goa | 9021667777 |
| Chandigarh | 01723366777 / 01724445500 |
| Gujarat | 8000667777 |
| Chennai | 04433667777 / 04444455000 |
| Haryana | 9017667777 |
| Dehradun | 1353366777 |
| Himachal Pradesh | 9817667777 |
| Delhi | 01133667777 / 01144455000 |
| Jammu & Kashmir | 9018667777 |
| Ernakulam | 4843366777 |
| Jharkhand | 8102667777 |
| Gurgaon | 01243366777 / 01244445500 |
| Karnataka | 8088667777 |
| Hyderabad | 04033667777 / 04044455000 |
| Kerala | 9020667777 |
| Jaipur | 01413366777 / 01414445500 |
| Madhya Pradesh | 9098667777 |
| Kolkata | 03333667777 / 03344455000 |
| Maharashtra | 9021667777 |
| Lucknow | 05223366777 / 05224445500 |
| Orissa | 9692667777 |
| Mumbai | 02233667777 / 02244455000 |
| Punjab | 7307667777 |
| Panaji | 8323366777 |
| Rajasthan | 7877667777 |
| Patna | 6123366777 |
| TamilNadu | 7305667777 |
| Raipur | 7713366777 |
| Telangana | 7306667777 |
| Ranchi | 6513344339 |
| Uttar Pradesh | 8081667777 |
| Shimla | 1773366777 |
| Uttarakhand | 8081667777 |
| West Bengal | 8101667777 |
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Frequently Asked Questions(FAQs)
- How can I talk to ICICI Bank customer care executive?
For any issue or concern you can easily talk to the ICICI executive with toll-free number like 1860-120-7777.
- What is the procedure to complain in ICICI Bank customer care?
Below all steps are mentioned on by one:
1)First, find related answers to most of the queries here.
2)Once you submit your request/query.
3)Now compliments and check FAQs, raise service requests, share compliments, or raise your complaints.
4)ICICI Bank Customer Care. 33667777 / 44455000. Not your location?
5)Finally, find ATM/Branch. - What is the procedure to increase my credit card limit?
Below all points are very important to increase my credit card limit:
1)First, boost your Credit Score.
2)You need to repay dues on time.
3)Be aware of the Credit Utilisation Ratio.
4)Show an increase in income documents as proof.
5)Try to reduce the financial obligations you have.
And you can apply for a new card. - What is the use of Service Request Number?
A Service Request Number(SRN) e.g. SR123987 is generated to every problem reported through the Service Desk. This number is used to track your request. The ICICI executive will provide you with your Service Number when you call in your Service Request. So it is recommended to retain this number for future reference.
- How can I submit complain to RBI?
Below all steps are mention one by one:
1)To submit a complaint, you have to visit https://cms.rbi.org.in. 2)After that, click on file a complaint link option. CMS is accessible on desktop and also there is an app as well that you can use to file.
3)After that select the language from the dropdown list and then 'File a complaint with ombudsman against an eligible regulated entity'.
Phone Banking Center: ICICI Bank Tower, 7th Floor, Survey No. 115/27, Plot No. 12, Nanakramguda, Serilingampally, Hyderabad-500032
Registered Office Address: ICICI Bank Limited, Near Chakli Circle, Old Padra Road, Landmark, Race Course Circle, Vadodara-390007
Telephone: +91-265-6722286
Corporate Office Address: ICICI Bank Towers, Bandra-Kurla Complex,
Mumbai-400051
Tel: +91-22-33667777
Fax: +91-22-26531122
Website:-Official link
ICICI Bank Social link:-
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