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Hathway Customer Care Number 18004193114, Toll-free, Helpline, Email Id and Address

Hathway Customer Care Number 18004193114, Toll-free, Helpline, Email Id and Address

Hathway Customer Care Number 18004193114, Helpline, Complaint Number for all services like Digital TV, Broadband, Internet leased line and many other services.

All India Hathway Customer care number and Other details

You can resolve all types of queries, complaints, technical issues and you can also give some feedback call on Hathway customer care number.

Hathway Customer Care Number

  • 1800-419-3114 (Broadband connections and complaints)
  • 1800-419-7900 (Digital Cable TV connections and complaints)
  • 02226001306 (Mumbai)

Hathway Customer Care Emails

  • info@hathway.net
  • investorgrievance@hathway.net
  • roopalimathur@hathway.net (Digital Cable TV)
  • support@hathway.net (Broadband)

To resolve any queries you can contact Hathway customer care at any time through the WhatsApp, Email, and even over the call.

For Digital Cable TV

Ms. Roopali Mathur , Email id: roopalimathur@hathway.net

For Broadband
Email id: support@hathway.net

Citywise Hathway Customer Care Number For Digital Cable TV

City Contact NumberOffice AddressFax No.
Allahabad 0120-6836402Om Tower,
3rd Floor,
31 MG Marg, Civil Lines
Allahabad – 211001
 
Aurangabad0120-6836404301-304 & 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad – 431003 
0120-6836404Aurangabad – PP – Office , A4, Vitthalachi Daya Building, Above Hotel Rana, Connaught Place, CIDCO, Aurangabad – 431001 
Bangalore080-68127001Hathway House, 137/138, Infantry Road, Bengaluru – 560001 
Bhilai0120-6836407Plot No – 5, Akash Ganga,
Near Railway Line,
Supela,
Bhilai – 490023
 
Bhopal0120-68364032nd Floor, Jyoti Cineplex, Zone II, M.P.Nagar, Bhopal -4620110755-2577600
Bilaspur0120-6836407Ware house Road,
Bilaspur (C.g.) 495001
 
Delhi0120-6836402Plot No. B-1 / G-3, Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi011-47737453
0120-68364023, Dayanand Vihar, IIIrd Floor (back side) Delhi- 110092 
0120-68364021449/31, Gali No 2 Durga Puri, Shahdra, Delhi 110093 
Faridabad0120-68364065M/113,top floor, Patanjali Mega Store Building, Opp KL Mehta Girls Collage NIT 5, Faidabad, Haryana 121001 
Gwalior0120-6836403Opp Hotel Man Mandir, 2nd Floor
Behind Old High Court
Lashkar
Gwalior – 474001
 
Gurgaon011-49775777 / 9582269441Sec-46, SCU 137 SF, Hudda Market near Om Sweet, Gurgaon 122001 
Ghaziabad011-49775777559-C,Nyay Khand-1,Inderapuram, Ghaziabad-201014 
011-49775777 / 9582206310C-8,IIIrd Floor Ocean Plaza, Shalimar Garden Extension 2, Sahibabad, Ghaziabad 201005 
Hyderabad080-68127003No. 603, 604, 6th Floor, Mahaveer Chambers, Liberty X Road, Himayath Nagar, Hyderabad – 500029 
Indore0120-683640312, Press Complex, Behind Bhaskar Building, A B Road, Indore – 4520080731-4001448
Jaipur0120-683640520 -28 Fifth Floor , Manglam Electronics Market, Mansarowar Link Road, Riddhi Siddhi Crossing, Jaipur 302018 
Kolkata033-40302444/033-40316800Ecostation, Block-BP, Plot-7, 2nd Floor. Salt Lake Sector-V, Kolkata-700 091, West Bengal. 
Korba0120-6836407Plot No. 160, 1st Floor, Indira Residential &
Commercial Area,
Near Patidar Bhawan,
T.P. Nagar,
Korba (C.G.) 495 677
 
Mumbai0120-6836404B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai – 400013022-24933355
Mysore080-68127001372, 1st Floor, 1st cross, Subbaiah Road, Ramaswamy Circle, Ramaraja Mohalla, Mysore – 570020 
Nashik0120-68364042 nd Floor, Shiledar Bhavan,
Opp. Fire Brigade Office,
Shingada Talav,
Nasik- 422 002,
 
Noida011-49775777 / 9582893542B-31 A, SEC-10, Noida U.P- 201301 
011-49775777/0120-2492021House no 7, Anil Vihar , Khoda Colony , Near Sahil Public School-201002 
Odisha033-40302444 / 6742434433Ashrya , Plot No-72, Near Hotel SISMO, Gautam Nagar, Kalpana Square, Bhubaneshwar – 751014 
Panipat/Gohana0120-6836406C-3 Hotel West Press Colony, Panipat, Haryana-132103/Bhisham Swaroop Colony Near Deep Hotel, Panipat, Haryana 
Pune0120-68364043rd Floor, Sterling Plaza , Deccan Gymkhana, Above Axis Bank, Jnuglee Maharaj Road, Pune – 411004  
Raipur0120-6836407Pagariya Complex, Mini Mata Parisar,
Near New Bus Station,
Pandri,
Raipur (C.G.) 492001
 
Saharanpur0120-6836402Oppsite Motal quality, Railway Road,Saharanpur -247001 
Sikkim033-40302444 / 9434204444SONAM PALDEN BUILDING, TEBET ROAD, GANGTOK, PIN – 737101 

Note:-

Customer Care Toll Free Number For All Centre 1800-4197-900

Hathway Customer Care Number For Digital Cable TV

Hathway Nodal Officers Details For Digital Cable TV- Subscribers

City NameNodal Officer NameOffice AddressTelephone NumberEmail IdFax Number
Andhra PradeshSyed Sabjaan603, 604 Mahaveer Chambers, Liberty Cross Road,Himayath Nagar Hyderabad- 5000299133537375nodalhydcatv@hathway.net 
HaryanaMs. Roopali MathurPlot No. B-1 / G-3, AMP Motors,Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi, 1100449582455648digital.delnodal@hathway.net 
KarnatakaSyed SabjaanHathway House,137/138, Infantry Road, Bangalore, 5600019133537375digital.blrnodal@hathway.net 
Madhya Pradesh – BhopalMr.Aditya DixitJyoti Cineplex, 2nd Floor, Zone I, MP Nagar, Bhopal 462011(0755) 2766094 / 95, (M)- 09893309818digital.bhopalnodal@hathway.net 
Madhya Pradesh – IndoreMr. Jayant Agarwal2nd Floor, Dainik Bhaskar Building, AB Road, Indore 4520080731 4232001,(M)9826050366digital.indorenodal@hathway.net0731 4001448
Madhya Pradesh – JabalpurMs. Jyoti Tiwari1st Floor, 123,Manukalp Building Rameshwar Nilay, Napier Town, Jabalpur (M.P) 482002.0761-4000211,(M) – 8889747788jyoti.tiwari@hathway.net0761 2450100
MaharashtraMr. Tushar ThangeTrade world bldg, B-wing, 10th floor, Kamala mills compound, Lower parel (west), Mumbai – 4000139833717729digital.mumnodal@hathway.net 
New DelhiMs. Roopali MathurPlot No. B-1 / G-3, Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi9582455648digital.delnodal@hathway.net 
OdishaMr. Shantanu ChakrabortyAshraya, Plot No -72, Gautam Nagar, Bhubaneswar, Odisha – 7510146742434433, 9073352880eastnodal@hathway.net6742434433
RajasthanMr. Kuldeep Singh20 -28 Fifth Floor , Manglam Electronics Market, Mansarowar Link Road, Riddhi Siddhi Crossing, Jaipur 3020180141-2763056,(M)-9829050990k.rathore@hathway.net 
SikkimMr.Shantanu ChakrabortySonam Palden Building, Tibet Road, Gangtok, 7371019434204444,(M) – 9073352880eastnodal@hathway.net 
Uttar PradeshMs. Roopali MathurPlot No. B-1 / G-3, AMP Motors,Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi, 1100449582455648digital.delnodal@hathway.net 
West BengalMr. Shantanu ChakrabortyEcostation, 2nd Floor, Plot No. – 7, Block –BP, Sector – V, Salt Lake, Kolkata – 700091033-40302428, (M) – 9073352880eastnodal@hathway.net 

Note:- You can contact Nodal authority during the official working hours from 9:30 am to 6:30 pm. (Monday-Friday)

Hathway Nodal Officers Details For Digital Cable TV- LCO’s

State NameDistrictNodal OfficerEmail Id
West Bengal24 Parganas NorthSantanu Chakrabortyeastnodal@hathway.net
24 Parganas South
Nadia
Hoogli
Howrah
Kolkata
DelhiDelhiMr. Sanjay Guptasanjaygupta@hathway.net
GhaziabadMr. Saurabh Singhsaurabh.singh@hathway.net
MaharashtraAurangabadAmardeep Ajgaokaramardeep.ajgaokar@hathway.net
Mumbai-SouthVispy Bharuchavispy@hathway.net
Mumbai-Rest of MaharashtraAmrit Sharmaamrit.sharma@hathway.net
NashikDilip Sanapdilips@hathway.net
PuneDeepak Srivastavadeepak.srivastava@hathway.net
ThaneVatan Pathanvatan@hathway.net
KarnatakaMysoreAshok Kumarashok.kumar@hcspl.net
Uttar PradeshAgraMr. Sanjay Guptasanjaygupta@hathway.net
AllahabadMr. Amit Tripathiamittripathi@hathway.net
FaridabadMr. Gaurav Jaingaurav.jain@hathway.net
Madhya PradeshBhopalApurva Parikhapurva.parikh@hdcpl.net
IndoreJayant Agarwalj.agarwal@hathway.net
JabalpurJyoti Tiwarijyoti.tiwari@hathway.net
RajasthanJaipurMukesh Pareekmukesh.pareek@hathway.net
Andhra PradeshHyderabadManish Mathurmanish.mathur@hathway.net

Hathway Nodal Officers Details For Digital Cable TV- LCO’s In Bangalore

City NameAreaNodal Officer NameEmail Id
BangaloreAurangabadJ Srinivasamardeep.ajgaokar@hathway.net
Mumbai-SouthV R Manjunathvispy@hathway.net
Mumbai-Rest of MaharashtraManjunath Pamrit.sharma@hathway.net
NashikArun Kumardilips@hathway.net
PuneRajesh OKdeepak.srivastava@hathway.net

Citywise Hathway Customer Care Number For Broadband

City NameOffice AddressNew CustomerExisting customerEmail Id
Mumbai805/806, Windsor, Off CST Road, Kalina, Santacruz(E), Mumbai 400098Tel:-022- 68768200 Fax:-022-67134737Tel:-022- 68768200 Fax:-022-67134747New Customer:-subscribemumbai@hathway.net, Existing customer:-helpdesk@hathway.net
Trade World “B”, 10th Floor Kamala Mills Comp, Senapati Bapat Marg, Lower Parel(W), Mumbai 400 013
Pune2nd Floor, Sterling Plaza, Above Axis Bank, Junglee Maharaj Road, Deccan Gymkhana, Pune – 411004Tel:-020-49117777 Fax:-020-30252130Tel:-020-49117700 Fax:-020-30252130New Customer:-helpdeskpune@hathway.net, Existing customer:-billingpune@hathway.net
Indore12, Press Complex behind Danik Bhaskar Press AB Road Indore Madhya Pradesh 452008 Tel:-0731-4778888Tel:-0731-4778889New Customer:-csindore@hathway.net, Existing customer:-billing.indore@hathway.net
Aurangabad301/302, Akshaydeep Plaza, Town Centre, CIDCO, Auranagabad – 431003 Tel:-022 -68768005 Fax:-0240-6646009Tel:-022 -68768005 New Customer:-helpdeskaur@hathway.net, Existing customer:-helpdeskaur@hathway.net
Bangalore73, St.John’s Road, Bangalore – 560042Tel:-080-40161616 Fax:-080-40161620Tel:-080-40161616 Fax:-080-40161620New Customer:-bangalorehelpdesk@hathway.net, Existing customer:-bangalorehelpdesk@hathway.net
Hyderabad303 & 304, Mahavir Chambers, Liberty Tri-Circle, Himayathnagar, Hyderabad-500029Tel:-040-66989898 Fax:-040-66989878Tel:-040-66989898 Fax:-040-66989878New Customer:-hydhelpdesk@hathway.net, Existing customer:-hydhelpdesk@hathway.net
DelhiL-10 Green Park Extn., Near Mother Dairy, New Delhi-110016 Tel:-9167114444/022-43764600 Fax:-011-26198903Tel:-9167114444/022-43764600 Fax:-011-26198903New Customer:-subscriberdelhi@hathway.net, Existing customer:-delhihelpdesk@hathway.net
ChandigarhSCO 16-17, Top Floor, Sector – 34 A,ChandigarhTel:-0172-4643506 / 4643507 Tel:-0172-4643506 / 4643507New Customer:-hathchandigarh@hathway.com, Existing customer:-hathchandigarh@hathway.com
NoidaL-10 Green Park Extn., Near Mother Dairy, New Delhi-110016Tel:-9167114444/022-43764600Tel:-9167114444/022-43764600New Customer:-subscriberdelhi@hathway.net, Existing customer:-delhihelpdesk@hathway.net
Goa703, Gera’s Imperium, Patto, Panjim-Goa -403001 Tel:-0832-6713000Tel:-0832-6713000New Customer:-goahelpdesk@hathway.net, Existing customer:-goahelpdesk@hathway.net
Surat6-10, 1st floor, Rekha park Apartment, Near Star Bazaar, Opp Aquarium, Adajan. SURAT 395009 (GUJ) Tel:-022- 68768100 Fax:-0261-6696555Tel:-022- 68768100 Fax:-0261-6696555New Customer:-subscribesurat@hathway.net, Existing customer:-surathelpdesk@hathway.net
Vadodara101, 102 Siddharth Complex, R.C. Dutt Road, Alkapuri, Vadodara -390007Tel:-022- 68768050 Fax:-0261-6696555Tel:-022- 68768050 Fax:-0261-6696555New Customer:-subscribebaroda@hathway.net, Existing customer:-vadhelpdesk@hathway.net
VapiTel:-022-68768050 Fax:-0261-6696555Tel:-022-68768050 Fax:-0261-6696555New Customer:-subscribevapi@hathway.net, Existing customer:-vapihelpdesk@hathway.net
KolkataUnit no 202, WH.No 12, 2nd Floor, KILC, Kona Expressway, P.S. Jagacha, Howrah, West Bengal. Pin -711302 Tel:-033-40302444 Tel:-033-40302445
ChennaiHathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034Tel:-044-40284028 Tel:-044-40284029New Customer:-chennaihelpdesk@hathway.net, Existing customer:-chennaihelpdesk@hathway.net

Note:-

  • Customer Care Toll-Free Number For All Centre 1800-4193-114
  • For New Customer SMS NET to <Name City> 575759

Hathway Customer Care Number For Broadband

Hathway Nodal Officers Details For Broadband- Subscribers

CityNodal OfficerOffice AddressTelephone No.Email AddressFax No.
AurangabadMr.Tushar PatilOffice No- A4, Vitthalachi Daya Building, Above Hotel Rana, Connaught Place, CIDCO, Aurangabad – 431001.0240-6646029Aurnodal@hathway.net
BengaloreMr. Mohan Kumar137/138, Hathway House, Infantry road, Bangalore – 560001.9606483670kar.appellate@hathway.net080-41228950
ChandigarhSikander AliAB-17, 1st Floor, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi – 110029.011-69000889ncr.nodal@hathway.net011-2618854
ChennaiMr.Suresh TGood Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600034.7338892252tn.appellate@hathway.net
DelhiPraveen KumarL-10, Green Park Extension, New Delhi-110016.9582893514ncr.nodal@hathway.net011-2618854
GoaDonald Noronha703, Gera’s Imperium – I, Patto Plaza, Panjim –403001, Goa.9545551168goa.nodal@hathway.net
HyderabadMs.Deepa NAddress – 302/303, 3rd floor, Mahaveer Chamber, Liberty circle, Himayath Nagar, Hyderabad – 500029.hyd.nodal@hathway.net040-66667285
IndoreTripti Gurung12th Press Complex, AB Road, Indore-452001.8435001437idr.nodal@hathway.net731-4001448
KolkataMr. Shantanu ChakrabortyEcostation, 2nd Floor, Plot No. – 7, Block –BP, Sector – V, Salt Lake, Kolkata – 700091.033-40302350kolkatahelpdesk@hathway.net,kol.appellate@hathway.net033-40302326
MumbaiMr. Vishal Rajpure10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra-400013.7400323134mumnodal@hathway.net022-24933355
NashikYogesh UphadeHATHWAY CABLE & DATACOM LTD, Shop No 3-4, Sakhla Mall, Mangal Plaza, Old Mumbai Agra Road, Near Kalika Mandir, Nashik – 422001.7798382222Nsknodal@hathway.net020-30252130
NoidaPraveen KumarL-10, Green Park Extension, New Delhi-110016.9582893514ncr.nodal@hathway.net011-2618854
PuneMr. Sameer Haldikar2nd Floor, Sterling Plaza, Above Axis Bank, Junglee Maharaj Road, Deccan Gymkhana, Pune – 411004.9765090789Punenodal@hathway.net020-30252130
SuratJigar Prajapati6-10, 1st floor, Rekha park Appt, Near Star Bazaar, Opp Aquarium, Adajan, Surat-395009.9099977791nodal.surat@hathway.net0261-6696555
VadodaraHiral Patil101, 102 Siddharth Complex, R.C. Dutt Road, Alkapuri, Baroda – 390007.9099977802nodal.vadodara@hathway.net0261-6696555
VapiJignesh Patel17, Jai Tower -1, Silvassa Road, VAPI – 396191.9099977702nodal.vapi@hathway.net0261-6696555
VisakhapatnamGajapathi Rao9-1-222/1, 2nd Floor, CBM Compund, Visakhapatanam – 530003.9948393013vizag.nodal@hathway.net0891-6629878

To Submit Your Request

If you are unsatisfied with the decision/response of Hathway call centers, you can contact the Nodal Authority by mentioning your concern in details submitting on this link: Click here

Hathway Appellate Authority List

In case you are unsatisfied with the solution provided by the Hathway call centers. You can also appeal only against the decision of the Nodal Officer are maintainable before the appellate authority, no other appeal / direct request shall be entertained.

City NameAppellate Authority OfficerTelephone NumberEmail IdOffice AddressFax No.
MumbaiSantosh Sonawane8879798969Mumappellate@hathway.net10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013022-24933355
PuneSantosh Sonawane8879798969Mumappellate@hathway.net10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013022-24933355
NashikSantosh Sonawane8879798969Mumappellate@hathway.net10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013022-24933355
AurangabadSantosh Sonawane8879798969Mumappellate@hathway.net10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013022-24933355
BangaloreMr Kiran Kumar9606483670kar.appellate@hathway.net137/138, Hathway House, Infantry road, Bangalore – 560001080-41228950
HyderabadDeepa Nelapati040-66989859ap.appellate@hathway.net303/ 304, 3rd floor, Mahaveer Chamber, Liberty circle, Himayath Nagar, Hyderabad – 500029040-66667285
DelhiRamendra Kumar9582024939north.appellate@hathway.netL-10 Green Park Extenstion,New Delhi-110016011-26188547
ChandigarhJitendra Pratap Singh7999568295north.appellate@hathway.netL-10 Green Park Extenstion,New Delhi-110016011-26188547
NoidaRamendra Kumar9582024939north.appellate@hathway.netL-10 Green Park Extenstion,New Delhi-11001601126188547
VisakhapatnamLesliyard S Pereira040-66989859ap.appellate@hathway.net302/ 303, 3rd floor, Mahaveer Chamber, Liberty circle, Himayath Nagar, Hyderabad – 500029040-66667285
GoaSantosh Sonawane8879798969Mumappellate@hathway.net10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013022-24933355
SuratJigar Prajapati9099977757appellate.surat@hathway.net6-10, 1st floor, Rekha park Appt, Near Star Bazaar, Opp Aquarium, Adajan. SURAT 3950090261-6696555
VadodaraJigar Prajapati9099977757appellate.surat@hathway.net01, 102 Siddharth Complex, R.C. Dutt Road, Alkapuri, Baroda – 3900070261-6696555
VapiJigar Prajapati9099977757appellate.surat@hathway.net17, Jai Tower -1, Silvassa Road, VAPI – 3961910261-6696555
ChennaiSuresh T7338892252tn.appellate@hathway.netHathway Cable & Datacom LimitedGood Shepherd Square 5th Floor No-82 Kodambakkam High Road Nungambakkam Chennai- 600 034 
IndoreMohammad Jalaluddin8889151413idr.appellate@hathway.net12th Press Complex, AB Road Indore 452001731-4001448
KolkataSoumya Sinha033–40316804kol.appellate@hathway.netEcostation, 2nd Floor Plot No. 7, Block- BP, Sector -V, Salt Lake,Kolkata – 700091033-40316800

Appellate Authority Link

Other Important Link

Hathway Broadband Troubleshooting

For Connectivity Issue

1)Router & Modem power cycle

Power cycling is the action in which you have to turn off electrical equipment through the main switch or socket and then turn on it back on again. In case you are facing connectivity issues, it is recommended that the power cycling of both the modem and router.

Power down your devices for at least 3 minutes before again restarting the devices. All customers are advised to do the power cycle their modems and routers often to enhance their equipment life. It is requested that please do not hard reset the modem or router at any instant.

2)Properly check that whether LAN Cable is connected

Sometimes due to loose connection of LAN Cable you will not get proper connectivity. You need to verify both the end points.

3)Check DNS & TCP IP Settings

You need to check the IP configuration with properties by writing ‘ncpa.cpl’ in the run command and then double click on ‘LAN area connection’.

After this go to ‘Internet Protocol (TCP/IP)’ and to select the ‘Obtain and IP address Automatically’ using the radio button. Now select ‘Obtain DNS Server Address Automatically’ and click on ok. ( If your pcs was changed)

4)Remove the LAN cable from the Wi-fi device and connect it
to the PC directly

5)Using Ping command

If your connection doesn’t seem to be working properly then one of the first things to try is the ping command. First, open a Command Prompt window in your PC from your start menu and run a command like a ping google.com or ping howtogeek.com.

This will helps to send several packets to the address you specify. Now the webserver responds to each packet whenever it receives. In the command screen, you can see that if everything is working fine then there’s 0% packet loss and the time taken by each packet is fairly low.

For Speed Issues

1)Conduct Internet Speed Test of Your connection

To check internet speed you need to log into www.speedtest.net then click on ‘GO’. Select your region on the map and the server hosted by Hathway from the drop-down list of servers.

  • You need to check how you are accessing the internet, whether you are connecting through WiFi or using a direct LAN cable from the Modem to your PC.

Internet speeds through the direct cable connection are generally much faster and authentic as compared to wireless speeds. Because there are many factors that could badly affect your wireless performance and these factors do not affect cable connections.

  • Check Speed Test from multiple devices

To get the average value of the Internet speed connection. You are encouraged to try different computers/devices for speed tests. Smartphones, Tablets are not effective as most of them have a speed limit of 30Mbps.

  • On Hathway Server check speed test

You need to check your server which you are using to perform your Speedtest. If you are using public servers can become overloaded due to too many requests, for troubleshooting purposes, you are recommended using the server at www.speedtest.net hosted by Hathway.

2)Need to Restart your router

You have to restart your router. For restarting the router remove your router or modem from its power outlet. After that wait for 15-20 seconds, then plug it back into the board. Then allow the device for 1-2 minutes to turn back on.

3)Keep your device near to router

If you are farther away from your router, the signal will be weaker, and the slower the connection. In case your house has thick walls size. So for the best result get closer to a better signal.

Suppose your home is bigger or has thick walls your Wi-Fi network may not reach all of the places . Wood, plaster, Ceramica, and glass don’t interfere much with wireless signals whereas brick, tile, and concrete can be more of a problem.

4)Do proper Positioning and obstructions of router

Generally WiFi signal comes from the front of the router, so make sure your router is facing into your home area. It shouldn’t be placed on its side and the antenna should point upwards direction.

Place your router on a horizontal table or shelf, rather than the floor and make sure it must be free of obstructions like furniture or books.

5)Avoid Interference for Device

It’s recommended that you must avoid electrical and signal interference. You need to keep your router away from objects like microwaves, TVs, cordless phones, baby monitors, wireless keyboards, and many more.

6)Sharing of Internet With Multiple Device

The Internet speed of your broadband connection is shared with the multiple devices you have connected. In such case speed of Internet is going to be reduced.

To improve the speed you have to turn off and unplug some of the connected devices If your house is full of streamers, uploaders, tablet surfers, music downloaders and Skypers, you need to upgrade to a higher bandwidth plan.

With the help of this, everyone can do more online activity at the same time, smoother and faster.

7)Update System & Softwere

If you are using older versions of a browser then it can be seriously slow things down especially if you’re looking at site pages with lots of pictures or watching videos.

You need to upgrade the latest version of the browser like Google Chrome, Mozilla Firefox, Safari or Internet Explorer because it may really speed things up.

The system device’s network adapter must comply with the latest 802.11ac WiFi standard. If your network adapter that uses an older protocol like (802.11n, 802.11a, 802.11b, or 802.11g) is unable to take benefits of very high speeds.

8)Health Checkup

If in your system lots of tasks running in the background then your connection will be slow. Try to close unnecessary windows or applications which you don’t need or aren’t using.

Virus checking and Fire Wall software can also cause connections to be slow. But it must be recommended you turn on.

9)Check Wi-Fi Settings

The main reason for the slow speeds is interference from other Wi-Fi signals. If someone near to you is using the same channel, then the signals may interfere with each other and slow it down.

Frequently Asked Questions(FAQs)

How can I contact Hathway customer care team?

You can easily resolve your concern by talking to Hathway customer care number:
1)1800-419-3114 (Broadband Services)
2)1800-419-7900 (Digital Cable TV Services)

If there is technical issue then what should I do?

To resolve any problem you have many channels like go to the official site or contact to Hathway customer care and many more:
1)Go to the home page of the Hathway site and click on Digital Cable TV / Broadband FAQs.
2)You can call a customer care team.

What is the step in Quick recharge for Hathway service?

Hathway company has provided this facility on official website, android app, and apple app. There is direct link is provided which is “Quick recharge”.
After that select for which service you want to recharge like Digital Cable TV or Broadband. Now fill important informations and you will be directed to payment gateway.

Is there any extra charges for the Installation?

Yes, the installation charges are applicable and it is seprate.

If I relocate to other city then what should I do?

If subscriber requests for the relocation of his service from one location to another location, the company or its LCO. Because this is subject to technical and operational feasibility.
For the relocation connection service seven days required from the date of receipt of such request. Provided that it is applicable for the company or its LCO as the case may be, to charge from such subscriber.

What OTT stand for?

OTT stands for “over-the-top,” this facility used for the delivery of film and TV content via the internet, without requiring users to subscribe to a traditional cable or satellite pay-TV services.

Other Informations

Registered Office Address:- Rahejas, 4th Floor, Corner of Main Avenue and V. P. Road, Santacruz (W), Mumbai-400054.

Website:- Official link

Digital Cable TV Social link:-

Broadband Social link:-

If you want Internet companies customer care information then click here

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