Hathway Customer Care Number 18004193114, Toll-free, Helpline, Email Id and Address
Hathway Customer Care Number 18004193114, Helpline, Complaint Number for all services like Digital TV, Broadband, Internet leased line and many other services.
All India Hathway Customer care number and Other details
You can resolve all types of queries, complaints, technical issues and you can also give some feedback call on Hathway customer care number.
Hathway Customer Care Number
- 1800-419-3114 (Broadband connections and complaints)
- 1800-419-7900 (Digital Cable TV connections and complaints)
- 02226001306 (Mumbai)
Hathway Customer Care Emails
- info@hathway.net
- investorgrievance@hathway.net
- roopalimathur@hathway.net (Digital Cable TV)
- support@hathway.net (Broadband)
To resolve any queries you can contact Hathway customer care at any time through the WhatsApp, Email, and even over the call.
For Digital Cable TV
Ms. Roopali Mathur , Email id: roopalimathur@hathway.net
For Broadband
Email id: support@hathway.net
Citywise Hathway Customer Care Number For Digital Cable TV
| City | Contact Number | Office Address | Fax No. |
|---|---|---|---|
| Allahabad | 0120-6836402 | Om Tower, 3rd Floor, 31 MG Marg, Civil Lines Allahabad – 211001 | |
| Aurangabad | 0120-6836404 | 301-304 & 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad – 431003 | |
| 0120-6836404 | Aurangabad – PP – Office , A4, Vitthalachi Daya Building, Above Hotel Rana, Connaught Place, CIDCO, Aurangabad – 431001 | ||
| Bangalore | 080-68127001 | Hathway House, 137/138, Infantry Road, Bengaluru – 560001 | |
| Bhilai | 0120-6836407 | Plot No – 5, Akash Ganga, Near Railway Line, Supela, Bhilai – 490023 | |
| Bhopal | 0120-6836403 | 2nd Floor, Jyoti Cineplex, Zone II, M.P.Nagar, Bhopal -462011 | 0755-2577600 |
| Bilaspur | 0120-6836407 | Ware house Road, Bilaspur (C.g.) 495001 | |
| Delhi | 0120-6836402 | Plot No. B-1 / G-3, Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi | 011-47737453 |
| 0120-6836402 | 3, Dayanand Vihar, IIIrd Floor (back side) Delhi- 110092 | ||
| 0120-6836402 | 1449/31, Gali No 2 Durga Puri, Shahdra, Delhi 110093 | ||
| Faridabad | 0120-6836406 | 5M/113,top floor, Patanjali Mega Store Building, Opp KL Mehta Girls Collage NIT 5, Faidabad, Haryana 121001 | |
| Gwalior | 0120-6836403 | Opp Hotel Man Mandir, 2nd Floor Behind Old High Court Lashkar Gwalior – 474001 | |
| Gurgaon | 011-49775777 / 9582269441 | Sec-46, SCU 137 SF, Hudda Market near Om Sweet, Gurgaon 122001 | |
| Ghaziabad | 011-49775777 | 559-C,Nyay Khand-1,Inderapuram, Ghaziabad-201014 | |
| 011-49775777 / 9582206310 | C-8,IIIrd Floor Ocean Plaza, Shalimar Garden Extension 2, Sahibabad, Ghaziabad 201005 | ||
| Hyderabad | 080-68127003 | No. 603, 604, 6th Floor, Mahaveer Chambers, Liberty X Road, Himayath Nagar, Hyderabad – 500029 | |
| Indore | 0120-6836403 | 12, Press Complex, Behind Bhaskar Building, A B Road, Indore – 452008 | 0731-4001448 |
| Jaipur | 0120-6836405 | 20 -28 Fifth Floor , Manglam Electronics Market, Mansarowar Link Road, Riddhi Siddhi Crossing, Jaipur 302018 | |
| Kolkata | 033-40302444/033-40316800 | Ecostation, Block-BP, Plot-7, 2nd Floor. Salt Lake Sector-V, Kolkata-700 091, West Bengal. | |
| Korba | 0120-6836407 | Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677 | |
| Mumbai | 0120-6836404 | B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai – 400013 | 022-24933355 |
| Mysore | 080-68127001 | 372, 1st Floor, 1st cross, Subbaiah Road, Ramaswamy Circle, Ramaraja Mohalla, Mysore – 570020 | |
| Nashik | 0120-6836404 | 2 nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik- 422 002, | |
| Noida | 011-49775777 / 9582893542 | B-31 A, SEC-10, Noida U.P- 201301 | |
| 011-49775777/0120-2492021 | House no 7, Anil Vihar , Khoda Colony , Near Sahil Public School-201002 | ||
| Odisha | 033-40302444 / 6742434433 | Ashrya , Plot No-72, Near Hotel SISMO, Gautam Nagar, Kalpana Square, Bhubaneshwar – 751014 | |
| Panipat/Gohana | 0120-6836406 | C-3 Hotel West Press Colony, Panipat, Haryana-132103/Bhisham Swaroop Colony Near Deep Hotel, Panipat, Haryana | |
| Pune | 0120-6836404 | 3rd Floor, Sterling Plaza , Deccan Gymkhana, Above Axis Bank, Jnuglee Maharaj Road, Pune – 411004 | |
| Raipur | 0120-6836407 | Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri, Raipur (C.G.) 492001 | |
| Saharanpur | 0120-6836402 | Oppsite Motal quality, Railway Road,Saharanpur -247001 | |
| Sikkim | 033-40302444 / 9434204444 | SONAM PALDEN BUILDING, TEBET ROAD, GANGTOK, PIN – 737101 |
Note:-
Customer Care Toll Free Number For All Centre 1800-4197-900
Hathway Customer Care Number For Digital Cable TV
Hathway Nodal Officers Details For Digital Cable TV- Subscribers
| City Name | Nodal Officer Name | Office Address | Telephone Number | Email Id | Fax Number |
|---|---|---|---|---|---|
| Andhra Pradesh | Syed Sabjaan | 603, 604 Mahaveer Chambers, Liberty Cross Road,Himayath Nagar Hyderabad- 500029 | 9133537375 | nodalhydcatv@hathway.net | |
| Haryana | Ms. Roopali Mathur | Plot No. B-1 / G-3, AMP Motors,Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi, 110044 | 9582455648 | digital.delnodal@hathway.net | |
| Karnataka | Syed Sabjaan | Hathway House,137/138, Infantry Road, Bangalore, 560001 | 9133537375 | digital.blrnodal@hathway.net | |
| Madhya Pradesh – Bhopal | Mr.Aditya Dixit | Jyoti Cineplex, 2nd Floor, Zone I, MP Nagar, Bhopal 462011 | (0755) 2766094 / 95, (M)- 09893309818 | digital.bhopalnodal@hathway.net | |
| Madhya Pradesh – Indore | Mr. Jayant Agarwal | 2nd Floor, Dainik Bhaskar Building, AB Road, Indore 452008 | 0731 4232001,(M)9826050366 | digital.indorenodal@hathway.net | 0731 4001448 |
| Madhya Pradesh – Jabalpur | Ms. Jyoti Tiwari | 1st Floor, 123,Manukalp Building Rameshwar Nilay, Napier Town, Jabalpur (M.P) 482002. | 0761-4000211,(M) – 8889747788 | jyoti.tiwari@hathway.net | 0761 2450100 |
| Maharashtra | Mr. Tushar Thange | Trade world bldg, B-wing, 10th floor, Kamala mills compound, Lower parel (west), Mumbai – 400013 | 9833717729 | digital.mumnodal@hathway.net | |
| New Delhi | Ms. Roopali Mathur | Plot No. B-1 / G-3, Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi | 9582455648 | digital.delnodal@hathway.net | |
| Odisha | Mr. Shantanu Chakraborty | Ashraya, Plot No -72, Gautam Nagar, Bhubaneswar, Odisha – 751014 | 6742434433, 9073352880 | eastnodal@hathway.net | 6742434433 |
| Rajasthan | Mr. Kuldeep Singh | 20 -28 Fifth Floor , Manglam Electronics Market, Mansarowar Link Road, Riddhi Siddhi Crossing, Jaipur 302018 | 0141-2763056,(M)-9829050990 | k.rathore@hathway.net | |
| Sikkim | Mr.Shantanu Chakraborty | Sonam Palden Building, Tibet Road, Gangtok, 737101 | 9434204444,(M) – 9073352880 | eastnodal@hathway.net | |
| Uttar Pradesh | Ms. Roopali Mathur | Plot No. B-1 / G-3, AMP Motors,Mohan Co-operative Industrial Estate, Main Mathura Road, New Delhi, 110044 | 9582455648 | digital.delnodal@hathway.net | |
| West Bengal | Mr. Shantanu Chakraborty | Ecostation, 2nd Floor, Plot No. – 7, Block –BP, Sector – V, Salt Lake, Kolkata – 700091 | 033-40302428, (M) – 9073352880 | eastnodal@hathway.net |
Note:- You can contact Nodal authority during the official working hours from 9:30 am to 6:30 pm. (Monday-Friday)
Hathway Nodal Officers Details For Digital Cable TV- LCO’s
| State Name | District | Nodal Officer | Email Id |
|---|---|---|---|
| West Bengal | 24 Parganas North | Santanu Chakraborty | eastnodal@hathway.net |
| 24 Parganas South | |||
| Nadia | |||
| Hoogli | |||
| Howrah | |||
| Kolkata | |||
| Delhi | Delhi | Mr. Sanjay Gupta | sanjaygupta@hathway.net |
| Ghaziabad | Mr. Saurabh Singh | saurabh.singh@hathway.net | |
| Maharashtra | Aurangabad | Amardeep Ajgaokar | amardeep.ajgaokar@hathway.net |
| Mumbai-South | Vispy Bharucha | vispy@hathway.net | |
| Mumbai-Rest of Maharashtra | Amrit Sharma | amrit.sharma@hathway.net | |
| Nashik | Dilip Sanap | dilips@hathway.net | |
| Pune | Deepak Srivastava | deepak.srivastava@hathway.net | |
| Thane | Vatan Pathan | vatan@hathway.net | |
| Karnataka | Mysore | Ashok Kumar | ashok.kumar@hcspl.net |
| Uttar Pradesh | Agra | Mr. Sanjay Gupta | sanjaygupta@hathway.net |
| Allahabad | Mr. Amit Tripathi | amittripathi@hathway.net | |
| Faridabad | Mr. Gaurav Jain | gaurav.jain@hathway.net | |
| Madhya Pradesh | Bhopal | Apurva Parikh | apurva.parikh@hdcpl.net |
| Indore | Jayant Agarwal | j.agarwal@hathway.net | |
| Jabalpur | Jyoti Tiwari | jyoti.tiwari@hathway.net | |
| Rajasthan | Jaipur | Mukesh Pareek | mukesh.pareek@hathway.net |
| Andhra Pradesh | Hyderabad | Manish Mathur | manish.mathur@hathway.net |
Hathway Nodal Officers Details For Digital Cable TV- LCO’s In Bangalore
| City Name | Area | Nodal Officer Name | Email Id |
| Bangalore | Aurangabad | J Srinivas | amardeep.ajgaokar@hathway.net |
| Mumbai-South | V R Manjunath | vispy@hathway.net | |
| Mumbai-Rest of Maharashtra | Manjunath P | amrit.sharma@hathway.net | |
| Nashik | Arun Kumar | dilips@hathway.net | |
| Pune | Rajesh OK | deepak.srivastava@hathway.net |
Citywise Hathway Customer Care Number For Broadband
| City Name | Office Address | New Customer | Existing customer | Email Id |
| Mumbai | 805/806, Windsor, Off CST Road, Kalina, Santacruz(E), Mumbai 400098 | Tel:-022- 68768200 Fax:-022-67134737 | Tel:-022- 68768200 Fax:-022-67134747 | New Customer:-subscribemumbai@hathway.net, Existing customer:-helpdesk@hathway.net |
| Trade World “B”, 10th Floor Kamala Mills Comp, Senapati Bapat Marg, Lower Parel(W), Mumbai 400 013 | ||||
| Pune | 2nd Floor, Sterling Plaza, Above Axis Bank, Junglee Maharaj Road, Deccan Gymkhana, Pune – 411004 | Tel:-020-49117777 Fax:-020-30252130 | Tel:-020-49117700 Fax:-020-30252130 | New Customer:-helpdeskpune@hathway.net, Existing customer:-billingpune@hathway.net |
| Indore | 12, Press Complex behind Danik Bhaskar Press AB Road Indore Madhya Pradesh 452008 | Tel:-0731-4778888 | Tel:-0731-4778889 | New Customer:-csindore@hathway.net, Existing customer:-billing.indore@hathway.net |
| Aurangabad | 301/302, Akshaydeep Plaza, Town Centre, CIDCO, Auranagabad – 431003 | Tel:-022 -68768005 Fax:-0240-6646009 | Tel:-022 -68768005 | New Customer:-helpdeskaur@hathway.net, Existing customer:-helpdeskaur@hathway.net |
| Bangalore | 73, St.John’s Road, Bangalore – 560042 | Tel:-080-40161616 Fax:-080-40161620 | Tel:-080-40161616 Fax:-080-40161620 | New Customer:-bangalorehelpdesk@hathway.net, Existing customer:-bangalorehelpdesk@hathway.net |
| Hyderabad | 303 & 304, Mahavir Chambers, Liberty Tri-Circle, Himayathnagar, Hyderabad-500029 | Tel:-040-66989898 Fax:-040-66989878 | Tel:-040-66989898 Fax:-040-66989878 | New Customer:-hydhelpdesk@hathway.net, Existing customer:-hydhelpdesk@hathway.net |
| Delhi | L-10 Green Park Extn., Near Mother Dairy, New Delhi-110016 | Tel:-9167114444/022-43764600 Fax:-011-26198903 | Tel:-9167114444/022-43764600 Fax:-011-26198903 | New Customer:-subscriberdelhi@hathway.net, Existing customer:-delhihelpdesk@hathway.net |
| Chandigarh | SCO 16-17, Top Floor, Sector – 34 A,Chandigarh | Tel:-0172-4643506 / 4643507 | Tel:-0172-4643506 / 4643507 | New Customer:-hathchandigarh@hathway.com, Existing customer:-hathchandigarh@hathway.com |
| Noida | L-10 Green Park Extn., Near Mother Dairy, New Delhi-110016 | Tel:-9167114444/022-43764600 | Tel:-9167114444/022-43764600 | New Customer:-subscriberdelhi@hathway.net, Existing customer:-delhihelpdesk@hathway.net |
| Goa | 703, Gera’s Imperium, Patto, Panjim-Goa -403001 | Tel:-0832-6713000 | Tel:-0832-6713000 | New Customer:-goahelpdesk@hathway.net, Existing customer:-goahelpdesk@hathway.net |
| Surat | 6-10, 1st floor, Rekha park Apartment, Near Star Bazaar, Opp Aquarium, Adajan. SURAT 395009 (GUJ) | Tel:-022- 68768100 Fax:-0261-6696555 | Tel:-022- 68768100 Fax:-0261-6696555 | New Customer:-subscribesurat@hathway.net, Existing customer:-surathelpdesk@hathway.net |
| Vadodara | 101, 102 Siddharth Complex, R.C. Dutt Road, Alkapuri, Vadodara -390007 | Tel:-022- 68768050 Fax:-0261-6696555 | Tel:-022- 68768050 Fax:-0261-6696555 | New Customer:-subscribebaroda@hathway.net, Existing customer:-vadhelpdesk@hathway.net |
| Vapi | Tel:-022-68768050 Fax:-0261-6696555 | Tel:-022-68768050 Fax:-0261-6696555 | New Customer:-subscribevapi@hathway.net, Existing customer:-vapihelpdesk@hathway.net | |
| Kolkata | Unit no 202, WH.No 12, 2nd Floor, KILC, Kona Expressway, P.S. Jagacha, Howrah, West Bengal. Pin -711302 | Tel:-033-40302444 | Tel:-033-40302445 | |
| Chennai | Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034 | Tel:-044-40284028 | Tel:-044-40284029 | New Customer:-chennaihelpdesk@hathway.net, Existing customer:-chennaihelpdesk@hathway.net |
Note:-
- Customer Care Toll-Free Number For All Centre 1800-4193-114
- For New Customer SMS NET to <Name City> 575759
Hathway Customer Care Number For Broadband
Hathway Nodal Officers Details For Broadband- Subscribers
| City | Nodal Officer | Office Address | Telephone No. | Email Address | Fax No. |
| Aurangabad | Mr.Tushar Patil | Office No- A4, Vitthalachi Daya Building, Above Hotel Rana, Connaught Place, CIDCO, Aurangabad – 431001. | 0240-6646029 | Aurnodal@hathway.net | |
| Bengalore | Mr. Mohan Kumar | 137/138, Hathway House, Infantry road, Bangalore – 560001. | 9606483670 | kar.appellate@hathway.net | 080-41228950 |
| Chandigarh | Sikander Ali | AB-17, 1st Floor, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi – 110029. | 011-69000889 | ncr.nodal@hathway.net | 011-2618854 |
| Chennai | Mr.Suresh T | Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600034. | 7338892252 | tn.appellate@hathway.net | |
| Delhi | Praveen Kumar | L-10, Green Park Extension, New Delhi-110016. | 9582893514 | ncr.nodal@hathway.net | 011-2618854 |
| Goa | Donald Noronha | 703, Gera’s Imperium – I, Patto Plaza, Panjim –403001, Goa. | 9545551168 | goa.nodal@hathway.net | |
| Hyderabad | Ms.Deepa N | Address – 302/303, 3rd floor, Mahaveer Chamber, Liberty circle, Himayath Nagar, Hyderabad – 500029. | hyd.nodal@hathway.net | 040-66667285 | |
| Indore | Tripti Gurung | 12th Press Complex, AB Road, Indore-452001. | 8435001437 | idr.nodal@hathway.net | 731-4001448 |
| Kolkata | Mr. Shantanu Chakraborty | Ecostation, 2nd Floor, Plot No. – 7, Block –BP, Sector – V, Salt Lake, Kolkata – 700091. | 033-40302350 | kolkatahelpdesk@hathway.net,kol.appellate@hathway.net | 033-40302326 |
| Mumbai | Mr. Vishal Rajpure | 10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra-400013. | 7400323134 | mumnodal@hathway.net | 022-24933355 |
| Nashik | Yogesh Uphade | HATHWAY CABLE & DATACOM LTD, Shop No 3-4, Sakhla Mall, Mangal Plaza, Old Mumbai Agra Road, Near Kalika Mandir, Nashik – 422001. | 7798382222 | Nsknodal@hathway.net | 020-30252130 |
| Noida | Praveen Kumar | L-10, Green Park Extension, New Delhi-110016. | 9582893514 | ncr.nodal@hathway.net | 011-2618854 |
| Pune | Mr. Sameer Haldikar | 2nd Floor, Sterling Plaza, Above Axis Bank, Junglee Maharaj Road, Deccan Gymkhana, Pune – 411004. | 9765090789 | Punenodal@hathway.net | 020-30252130 |
| Surat | Jigar Prajapati | 6-10, 1st floor, Rekha park Appt, Near Star Bazaar, Opp Aquarium, Adajan, Surat-395009. | 9099977791 | nodal.surat@hathway.net | 0261-6696555 |
| Vadodara | Hiral Patil | 101, 102 Siddharth Complex, R.C. Dutt Road, Alkapuri, Baroda – 390007. | 9099977802 | nodal.vadodara@hathway.net | 0261-6696555 |
| Vapi | Jignesh Patel | 17, Jai Tower -1, Silvassa Road, VAPI – 396191. | 9099977702 | nodal.vapi@hathway.net | 0261-6696555 |
| Visakhapatnam | Gajapathi Rao | 9-1-222/1, 2nd Floor, CBM Compund, Visakhapatanam – 530003. | 9948393013 | vizag.nodal@hathway.net | 0891-6629878 |
To Submit Your Request
If you are unsatisfied with the decision/response of Hathway call centers, you can contact the Nodal Authority by mentioning your concern in details submitting on this link: Click here
Hathway Appellate Authority List
In case you are unsatisfied with the solution provided by the Hathway call centers. You can also appeal only against the decision of the Nodal Officer are maintainable before the appellate authority, no other appeal / direct request shall be entertained.
| City Name | Appellate Authority Officer | Telephone Number | Email Id | Office Address | Fax No. |
|---|---|---|---|---|---|
| Mumbai | Santosh Sonawane | 8879798969 | Mumappellate@hathway.net | 10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013 | 022-24933355 |
| Pune | Santosh Sonawane | 8879798969 | Mumappellate@hathway.net | 10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013 | 022-24933355 |
| Nashik | Santosh Sonawane | 8879798969 | Mumappellate@hathway.net | 10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013 | 022-24933355 |
| Aurangabad | Santosh Sonawane | 8879798969 | Mumappellate@hathway.net | 10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013 | 022-24933355 |
| Bangalore | Mr Kiran Kumar | 9606483670 | kar.appellate@hathway.net | 137/138, Hathway House, Infantry road, Bangalore – 560001 | 080-41228950 |
| Hyderabad | Deepa Nelapati | 040-66989859 | ap.appellate@hathway.net | 303/ 304, 3rd floor, Mahaveer Chamber, Liberty circle, Himayath Nagar, Hyderabad – 500029 | 040-66667285 |
| Delhi | Ramendra Kumar | 9582024939 | north.appellate@hathway.net | L-10 Green Park Extenstion,New Delhi-110016 | 011-26188547 |
| Chandigarh | Jitendra Pratap Singh | 7999568295 | north.appellate@hathway.net | L-10 Green Park Extenstion,New Delhi-110016 | 011-26188547 |
| Noida | Ramendra Kumar | 9582024939 | north.appellate@hathway.net | L-10 Green Park Extenstion,New Delhi-110016 | 01126188547 |
| Visakhapatnam | Lesliyard S Pereira | 040-66989859 | ap.appellate@hathway.net | 302/ 303, 3rd floor, Mahaveer Chamber, Liberty circle, Himayath Nagar, Hyderabad – 500029 | 040-66667285 |
| Goa | Santosh Sonawane | 8879798969 | Mumappellate@hathway.net | 10th Floor, B-Wing, Trade World, Kamala Mills Compound, SB marg, Lower Parel West, Mumbai, Maharashtra 400013 | 022-24933355 |
| Surat | Jigar Prajapati | 9099977757 | appellate.surat@hathway.net | 6-10, 1st floor, Rekha park Appt, Near Star Bazaar, Opp Aquarium, Adajan. SURAT 395009 | 0261-6696555 |
| Vadodara | Jigar Prajapati | 9099977757 | appellate.surat@hathway.net | 01, 102 Siddharth Complex, R.C. Dutt Road, Alkapuri, Baroda – 390007 | 0261-6696555 |
| Vapi | Jigar Prajapati | 9099977757 | appellate.surat@hathway.net | 17, Jai Tower -1, Silvassa Road, VAPI – 396191 | 0261-6696555 |
| Chennai | Suresh T | 7338892252 | tn.appellate@hathway.net | Hathway Cable & Datacom LimitedGood Shepherd Square 5th Floor No-82 Kodambakkam High Road Nungambakkam Chennai- 600 034 | |
| Indore | Mohammad Jalaluddin | 8889151413 | idr.appellate@hathway.net | 12th Press Complex, AB Road Indore 452001 | 731-4001448 |
| Kolkata | Soumya Sinha | 033–40316804 | kol.appellate@hathway.net | Ecostation, 2nd Floor Plot No. 7, Block- BP, Sector -V, Salt Lake,Kolkata – 700091 | 033-40316800 |
Other Important Link
- Digital Cable TV Services
- Broadband Services
- Career
- Hathway Email
- Internet Leased Line
- Investor Relations
Hathway Broadband Troubleshooting
For Connectivity Issue
1)Router & Modem power cycle
Power cycling is the action in which you have to turn off electrical equipment through the main switch or socket and then turn on it back on again. In case you are facing connectivity issues, it is recommended that the power cycling of both the modem and router.
Power down your devices for at least 3 minutes before again restarting the devices. All customers are advised to do the power cycle their modems and routers often to enhance their equipment life. It is requested that please do not hard reset the modem or router at any instant.
2)Properly check that whether LAN Cable is connected
Sometimes due to loose connection of LAN Cable you will not get proper connectivity. You need to verify both the end points.
3)Check DNS & TCP IP Settings
You need to check the IP configuration with properties by writing ‘ncpa.cpl’ in the run command and then double click on ‘LAN area connection’.
After this go to ‘Internet Protocol (TCP/IP)’ and to select the ‘Obtain and IP address Automatically’ using the radio button. Now select ‘Obtain DNS Server Address Automatically’ and click on ok. ( If your pcs was changed)
4)Remove the LAN cable from the Wi-fi device and connect it
to the PC directly
5)Using Ping command
If your connection doesn’t seem to be working properly then one of the first things to try is the ping command. First, open a Command Prompt window in your PC from your start menu and run a command like a ping google.com or ping howtogeek.com.
This will helps to send several packets to the address you specify. Now the webserver responds to each packet whenever it receives. In the command screen, you can see that if everything is working fine then there’s 0% packet loss and the time taken by each packet is fairly low.
For Speed Issues
1)Conduct Internet Speed Test of Your connection
To check internet speed you need to log into www.speedtest.net then click on ‘GO’. Select your region on the map and the server hosted by Hathway from the drop-down list of servers.
- You need to check how you are accessing the internet, whether you are connecting through WiFi or using a direct LAN cable from the Modem to your PC.
Internet speeds through the direct cable connection are generally much faster and authentic as compared to wireless speeds. Because there are many factors that could badly affect your wireless performance and these factors do not affect cable connections.
- Check Speed Test from multiple devices
To get the average value of the Internet speed connection. You are encouraged to try different computers/devices for speed tests. Smartphones, Tablets are not effective as most of them have a speed limit of 30Mbps.
- On Hathway Server check speed test
You need to check your server which you are using to perform your Speedtest. If you are using public servers can become overloaded due to too many requests, for troubleshooting purposes, you are recommended using the server at www.speedtest.net hosted by Hathway.
2)Need to Restart your router
You have to restart your router. For restarting the router remove your router or modem from its power outlet. After that wait for 15-20 seconds, then plug it back into the board. Then allow the device for 1-2 minutes to turn back on.
3)Keep your device near to router
If you are farther away from your router, the signal will be weaker, and the slower the connection. In case your house has thick walls size. So for the best result get closer to a better signal.
Suppose your home is bigger or has thick walls your Wi-Fi network may not reach all of the places . Wood, plaster, Ceramica, and glass don’t interfere much with wireless signals whereas brick, tile, and concrete can be more of a problem.
4)Do proper Positioning and obstructions of router
Generally WiFi signal comes from the front of the router, so make sure your router is facing into your home area. It shouldn’t be placed on its side and the antenna should point upwards direction.
Place your router on a horizontal table or shelf, rather than the floor and make sure it must be free of obstructions like furniture or books.
5)Avoid Interference for Device
It’s recommended that you must avoid electrical and signal interference. You need to keep your router away from objects like microwaves, TVs, cordless phones, baby monitors, wireless keyboards, and many more.
6)Sharing of Internet With Multiple Device
The Internet speed of your broadband connection is shared with the multiple devices you have connected. In such case speed of Internet is going to be reduced.
To improve the speed you have to turn off and unplug some of the connected devices If your house is full of streamers, uploaders, tablet surfers, music downloaders and Skypers, you need to upgrade to a higher bandwidth plan.
With the help of this, everyone can do more online activity at the same time, smoother and faster.
7)Update System & Softwere
If you are using older versions of a browser then it can be seriously slow things down especially if you’re looking at site pages with lots of pictures or watching videos.
You need to upgrade the latest version of the browser like Google Chrome, Mozilla Firefox, Safari or Internet Explorer because it may really speed things up.
The system device’s network adapter must comply with the latest 802.11ac WiFi standard. If your network adapter that uses an older protocol like (802.11n, 802.11a, 802.11b, or 802.11g) is unable to take benefits of very high speeds.
8)Health Checkup
If in your system lots of tasks running in the background then your connection will be slow. Try to close unnecessary windows or applications which you don’t need or aren’t using.
Virus checking and Fire Wall software can also cause connections to be slow. But it must be recommended you turn on.
9)Check Wi-Fi Settings
The main reason for the slow speeds is interference from other Wi-Fi signals. If someone near to you is using the same channel, then the signals may interfere with each other and slow it down.
Frequently Asked Questions(FAQs)
You can easily resolve your concern by talking to Hathway customer care number:
1)1800-419-3114 (Broadband Services)
2)1800-419-7900 (Digital Cable TV Services)
To resolve any problem you have many channels like go to the official site or contact to Hathway customer care and many more:
1)Go to the home page of the Hathway site and click on Digital Cable TV / Broadband FAQs.
2)You can call a customer care team.
Hathway company has provided this facility on official website, android app, and apple app. There is direct link is provided which is “Quick recharge”.
After that select for which service you want to recharge like Digital Cable TV or Broadband. Now fill important informations and you will be directed to payment gateway.
Yes, the installation charges are applicable and it is seprate.
If subscriber requests for the relocation of his service from one location to another location, the company or its LCO. Because this is subject to technical and operational feasibility.
For the relocation connection service seven days required from the date of receipt of such request. Provided that it is applicable for the company or its LCO as the case may be, to charge from such subscriber.
OTT stands for “over-the-top,” this facility used for the delivery of film and TV content via the internet, without requiring users to subscribe to a traditional cable or satellite pay-TV services.
Other Informations
Registered Office Address:- Rahejas, 4th Floor, Corner of Main Avenue and V. P. Road, Santacruz (W), Mumbai-400054.
Website:- Official link
Digital Cable TV Social link:-
Broadband Social link:-
If you want Internet companies customer care information then click here
