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GTPL Customer Care Number 18004190419, Toll-free, Helpline, Email Id and Address

GTPL Customer Care Number 18004190419, Toll-free, Helpline, Email Id and Address

GTPL Customer Care Number 18004190419, Helpline, Complaint Number for all services like Cable TV, Digital Cable TV, Broadband, and Other many services.

All India GTPL Customer care number and Other details

You can resolve all types of concerns, complaints and you can also give some feedback call on GTPL customer care number.

GTPL Customer Care Number

  • 1800-419-0419 (Toll-free) 
  •  +91-9727-633-633 (Talk to GTPL Number)
  • +91-79-6140 9409
  • +91-9978-904-668 (LCO Support)
  • +91-9978-904-899 (LCO Support)

GTPL Customer Care Emails

  • yoursupport@gtpl.net
  • lco.supportcentre@gtpl.net(LCO Support)

To resolve queries you can contact GTPL customer care number at any time through the WhatsApp, Email, and even over the call.

Citywise GTPL Customer Care Number

GTPL has a well-equipped call center team to serve complaints or suggestions. GTPL call center provides facilities in all languages to ensure efficient services for all the customers.

CityContact NumberOffice Address
Ahmedabad7925626476202, 2ND FLOOR, SAHAJANAND SHOPPING CENTRE, OPP. SWAMINARAYAN TEMPLE, SHAHIBAUG, AHMEDABAD – 380004
Baroda9727772475 / 97277724766TH FLOOR MONALISHA COMPLEX, NEXT TO WORLD TRADE CENTRE, BESIDE KALYAN HOTEL, SAYAJIGUNJ,
BARODA – 390005
Dispur037-32318625Railway Colony, Chowkidingee, Dibrugarh, Assam-786003
Howrah033-25345026 / 033-6600000086, Golaghata Road, Ganga App. 3rd Floor, Flat-A, Kolkata-700048
HyderabadGTPL MEGHANA DISTRIBUTORS PVT LTD, 3rd Floor , Darshak Chambers, Plot no 32, P G Road, Street No 1, Opp: Tennis Court, Secunderabad- 500 003
Indore0731-4043000Red Tv Shriram Entertainment, 505 A Corporate House, 169 rnt Marg, Indore – 4299081
Jaipur0141-2356650PLOT NO 35 – 36,, VIDHYUT NAGAR – B, AJMER ROAD, JAIPUR,
RAJASTHAN – 302019
Jodhpur302,THIRD FLOOR,CITY PLAZA, OPP MEDICALCOLLEGE, NR JALJOG CIRCLE, JODHPUR-342001
RAJASTHAN
Kalyan85119423212nd Floor,Sudama Comple, M G Road, Porbandar – 360575, Opposite Congress Karyalaya
MumbaiMERCANTILE BLDG, 2ND FLOOR. FLAT NO B- 6, DR CG ROAD, OPP BASANT CINEMA, CHEMBUR – 400074
Nagpur07172 – 3104107TH FLOOR, SADODAY PLAZA,, NR RAM MANDIR, CENTRAL AVENUE ROAD,
NAGPUR – 440018
PatnaBroadband Inquiry: 07961409409SHANTI NIKETAN PLOT NO 1090, HOLDING NO 552/349, CIRCLE NO 6, FRASER ROAD, NR. TIMES OF INDIA BUILDING,
PATNA – 800001
Pune020-24357131 / 020-24357132SURVEY NO 15, SAMARTH PARK SOCIETY, ANAND NAGAR, OPP ABHINAV SCHOOL, SINHGAD ROAD, HAVELI,
PUNE – 411051
Ranchi9507814222
Broadband Inquiry: 07961409409
SHOP NO-2, 1ST FLOOR, ARCTIC MALL, BARIYATU ROAD,
RANCHI – 834009
Rajkot09712922564/ 097129226983RD FLOOR, PRAMUKH PARADISE, (ABOVE KARNATAK BANK,), NIRMALA CONVENT SCHOOL ROAD,
RAJKOT – 360001
SuratGTPL Hathway Limited 3rd Floor SOLARIS-THE ADDRESS, Opposite Big Bazaar, Dumas Road,
Surat 395007
TirupatiGTPL CHELIKAM NETWORKS INDIA PRIVATE LIMITED, NO: 16, 2ND FLOOR, MUNICIPAL SHOPPING COMPLEX, PRAKASHAM ROAD, NEAR KRISHNAPURAM THANA,
TIRUPATI – 517501
ANDHRA PRADESH
Vishakhapatnam08912510756
08912714445
VAJI COMMUNICATION (P) LTD. D-NO: 2-30-26, 2ND FLOOR, SECTOR-7, M.V.P. COLONY,
VISAKHAPATNAM – 530017

GTPL Customer Care Nodal officer For Digital Cable TV

If you have a complaint regarding any aspect of your service provided by GTPL, you can contact GTPL customer care at Toll-Free Number 1800-419-0419 or write to GTPL Customer care at yoursupport@gtpl.net.

If you are not satisfied with the solution addressed by the Customer Service Department, you can submit your complaint in writing to the GTPL customer care Nodal Officer at the address listed below:

For Subscribers

StateName AddressHelpline NumberEmail
BIHARMANISH RAJSHANTI NIKETAN HOUSE NO-1090,HOLDING NO-552/349, CIRCLE NO-06, FRASER ROAD,PATNA8102921550nodalofficer.bih@gtpl.net
GUJARATKAPIL MISTRY2ND FLOOR, SAHAJANAND SHOPPING CENTRE, OPP SWAMINARAYAN TEMPLE, SHAHIBAUG, AHMEDABAD8141766644nodalofficer.guj@gtpl.net
MADHYA PRADESHKAPIL MISTRY2ND FLOOR, SAHAJANAND SHOPPING CENTRE, OPP SWAMINARAYAN TEMPLE, SHAHIBAUG, AHMEDABAD8141766644nodalofficer.mp@gtpl.net
MAHARASHTRAPRASHANT CHALLANIS.NO 15, SAMRATH PARK SOC, OPP ABHINAV SCHOOL, ANAND NAGAR, SINGHAD RD, PUNE LANDLINE:
020-24357131/32
7757846666
nodalofficer.mah@gtpl.net
RAJASTHANMANOJ SHARMAA-103, J.D. ARCADE, OPP MEDICAL COLLEGE, NR JALJOG CIRCLE, JODHPUR9725341888nodalofficer.raj@gtpl.net

For LCO

StateNameAddressHelpline NumberEmail
All States in IndiaAbhishek Masan2nd Floor, Sahajanand Shopping Centre, Opp Swaminarayan Temple, Shahibaug, Ahmedabad – 3800047069085551nodalofficer.lco@gtpl.net

Related Post:- Pharmeasy customer care Information

GTPL Broadband Customer Care Appellate Authority

If you have queries related to broadband services then to resolve the problem you can contact to GTPL Broadband customer care number.

NameContact NumberEmail Address
Mr. Kamal Bhatia+918141766655appellateauthority.guj@gtpl.net

Troubleshooting For GTPL Broadband Services

If your remote control did not respond (Error code: 678/651/815)

  • If your PC LAN card is disabled then enable LAN card.
  • Please check your PC Ethernet (LAN card) port fault/ Driver corrupt, then Repair/Install the new driver.
  • Check line problem between one end and DP / POP of Internet Service Provider (ISP). (i.e. between cable, switch/media converter check line)
  • In case, spyware is running in your computer and is interfering with the connection then run antivirus and remove spyware.
  • If third party firewall software is blocking your connection then check whether the soft firewall.
  • Suppose your server down or due to higher network element faults at ISP. Immediate Contact to Customer Care Team.
  • In case of error code 651 is faced in windows 7 and error 851 is faced in windows vista.
  • Suppose error code 815 may occur due to the restricted user (or we can say logged in with USERS other than the administrator of the system).
  • If there is error code 815 occur due to windows registry corruption.

In case not reachable to the specified destination (Error code: 769)

  • Error: If LAN port disabled or Lan card drivers are not installed or Lan card drivers corrupt.
  • Solution: First, enable the Lan port (or Local Area Connection) or Installed the Lan card drivers.

If access denied due to invalid name and/or password on the domain (Error code: 691)

  • In case an incorrect password or user name, or spelling error.
  • Suppose you forget to change your password.
  • Authentication problem in the AAA server of ISP.
  • If error code 691 occurs due to the wrong password
  • In case of error code 629 occurs in windows 7 due to MAC address authorization failure.

In case PPP link control protocol terminated (Error code: 734)

If port disconnected from a remote machine (Error code: 629)

  • If you entered a spelling error, or user name, or incorrect password.
  • In case you forget to change your password.
  • Suppose you have an Authentication problem in the AAA server of ISP.
  • If there is error code 691 occurs due to the incorrect password.
  • For error code 629 occurs in windows 7 due to MAC address authorization failure.

In case the port was closed and the remote computer did not respond (Error code: 619)

  • If your Lan USB driver (If using) corrupted. When USB to Lan convertor NIC card is used then Install a new dialer.
  • Suppose there is a registry problem use scanreg command to repair dialer.

If PPP control protocols not configured (Error code: 720)

  • If TCP/IP is corrupted, then try to reinstall TCP/IP.
  • Suppose the DHCP handshake issue comes or IP release to a client issue.

If PPP control protocols not configured (Error code: 729)

  • If there is a mismatch in pppoe service installed then remove all the pppoe service.

Suppose dialer connected page not open

  • If browser issue-check on another browser occurs.
  • Suppose DNS failure occurs then contact with GTPL customer care team whether specified DNS is working or not or check with the system whether it has obtained DNS or not.

Speed slow down

  • There can be viruses/spyware issues then you have to check with the system whether antivirus is installed.
  • In the case of line connectivity issue occurs, check with the customer care team where the issue is inline.
  • IBW issue occurs, you must check with GTPL customer care team whether IBW constraint is there or not.
  • Check with the customer care team proper subscriber plan has been allotted.

SMTP Port/Outlook issue occur

  • You need to check whether you have subscribed static IP or not as by the default GTPL block SMTP port.
  • Also, check the proper configuration of outlook in case of static IP.

If particular file is not being uploaded

  • If there is issue in Switch/Media.

Troubleshooting For GTPL Broadband Services

For error code 4, 6

  • Reason: If the channel is unavailable in a particular package.
  • Solution: You need to check package details.

After all the process, if you are facing the same issue then call to GTPL customer care 18004190419 (Toll-free) or 9727633633 and book your complaint.

For not working remote

  • Reason: If your battery cell dead.
  • Solution: You have to change the battery Cell.
  • Reason: In case remote dead.
  • Solution: Buy a new remote.

For Loading Issue

  • Reason: Show that set-top box getting ready for working.
  • Solution: You need to Reboot STB.

For Initializing Issue

  • Reason: This will happens to set top box operation the first time.
  • Solution: After that Reboot your STB.

For one moment please

  • Reason: Show that set-top box getting ready for working.
  • Solution: First remove all favorite channels and Reboot STB.

Once you have executed all the process then contact to GTPL customer care number at 18004190419(Toll-free) or 9727633633 and book complain.

If Set top box is unable to receive a signal

  • Reason: If your cable unplugged with set top box.
  • Solution: You have Reboot STB.
  • Reason:  In case cable cut down or junction problem or electrical problem.
  • Solution: Carefully check your cable connection.

If you follow the steps given above and the problem is not resolved even after this then contact to GTPL customer care number at 18004190419(Toll-free) or 9727633633 and book complain.

Please insert Smartcard, don’t remove the card. (For error code 1, 2)

  • Reason: Suppose your Smartcard not inserted properly.
  • Solution: Then you have to remove card and reinsert it or card shall be upside down or press card for proper adjustment.

 If you followed the above steps but still have problems then contact to GTPL customer care number at 18004190419(Toll-free) or 9727633633 and book complaint.

For error code 11, 14

You need to call GTPL customer care number.

For Sill pictures

  • Reason: Probably RF cable is not connected properly/loose/damaged.
  • Solution: You need to check RF cable and reinsert RF cable properly.

Other Important Link

Frequently Asked Questions(FAQs)

How can I contact to GTPL customer care number?

1)You can use templates to resolve your complaint as quickly as possible.
2)If required you can contact at 18004190419(Toll-free) or 9727633633.

What is step to get GTPL user id?

1)A unique number assigned for your GTPL billing account and this account number.
2)You can also check your account number on the GTPL statement.

What should I do if set top box is not working?

Carefully check whether all the cables are connected in the correct ports and none of the connections must be broken or obstructed. If you have any confusion then refer the user manual.

How can I recharge my GTPL plan online?

1)You have to use Paytm’s speedy GTPL Online Recharge service to avoid interruptions and recharge instantly.
2)Just you need a stable internet connection and you can set to make GTPL recharge online.

What is the procedure to subscribe channels in my GTPL account?

You can make a request for a subscription of any channel on the A-la-carte basis through GTPL centralized number 18004190419 (Toll-Free).

How can I activate my GTPL set top box?

1)To activate you should pay to GTPL or LCO at this link “one time activation and installation charges” as mentioned above. Your system STB at all time shall remain the property of GTPL.
2)GTPL team has issued to you STB as required in this CAF. The STB will enable to avail digital cable signal once STB services is activated.

How can I use GTPL remote in mobile?

Open the app and go to + sign then select set top box of GTPL. Then face your phone towards set-top box check and which set will work best for you after that save the remote. For other brands download any remote app from the app store.

Other Informations

Registered Office Address:- 202, 2nd Floor, Sahajanand Shopping Center,
Opp. Swaminarayan Temple, Shahibaugh, Ahmedabad-380004

Corporate Office Address:- GTPL House Opp. Armieda, Off Pakwan
Cross Roads, Sindhu Bhavan Road, Bodakdev, Ahmedabad-380059

Website:- Official link

GTPL Social link:-

If you want Internet companies customer care information then click here

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