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Axis Bank Customer Care Number, Toll-free, Helpline, Email Id and Address

Axis Bank Customer Care Number, Toll-free, Helpline, Email Id and Address

Axis Bank customer care number, complaint, helpline, toll-free number, email id, office address, other details for all banking services.

Axis Bank is one of the largest commercial banks in India. It provides a number of banking products and services like fixed deposits, loans, savings accounts, credit cards, etc. A person who holds an Axis account can contact the Axis Bank customer care number in case he encounters an issue or to get any information.

All India Axis Bank Customer Care Number and Other details

Axis Bank customer care number (General query)

You can resolve all kinds of problems, queries, complaints, and also if you want to give some feedback then call on Axis Bank customer care number.

  • 1800-419-0068 (For Existing Complaints)
  • 1800-419-5959 (To know your Account balance info through SMS)
  • 1800-419-6969 (To know your Mini Statement through SMS)
  • 1800-419-5858 (To know your Account Balance info through Call)
  • 1800-419-6868 (For Mini Statement through Call)
  • 1800-419-5577 (For Agri and Rural customer care service)
  • 1860-419-5555 (Toll-free)
  • 1860-500-5555 (Toll-free)
  • 08049336262 (For Instant Mobile Recharge)

Axis Bank customer care number (For Loans)

  • 1860-419-5555
  • 1800-233-5577

Axis Bank customer care number (Cards)

  • 022-6798-7700 (To Report about Debit Cards)
  • 860-419-5555 (To Report about Credit Cards)
  • 1860-500-5555 (To Report about Credit Cards)

You can reach to Axis bank if you have concerns. There are different levels to resolve your queries.

Axis Bank Customer Care Email Ids

If you wish then you can also send an email regarding any queries, questions, feedback, or complaint at the following email IDs.

DepartmentEmail ID
All Bank Account Queriescustomer.service@axisbank.com
Credit Cards Queriescreditcards@axisbank.com
Loan Related Queriesloans@axisbank.com
Merchant Related Servicesmerchant.services@axisbank.com
For NRI Customersnri.services@axisbank.com

For Grievance Redressal Process

Level-1 (Resolve concern from Front End)

1)For Customer Support go to www.axisbank.com/support

2)To Call Axis Customer Care numbers

  • 1-860-419-5555
  • 1-860-500-5555

Note:- Charges applicable as per the telecom operator.

Level-2 (Resolve concern from Nodal Office)

Nodal Officer, Mr.Caesar Pinto,

You can call at 080-61865200

(Click here for details)

If you are unsatisfied with the response provided by Axis Branches, then you can write a complaint to the Circle Nodal Officer.

Level-3 (Resolve concern from Principle Nodal Office)

Principal Nodal Officer, Mr. Ratan Kumar Kesh

Executive Vice President

2nd floor, The Ruby, 9- Senapati Bapat, Marg, Dadar, Mumbai -400028

Contact Number:- 080-61865200

Email Id:- pno@axisbank.com

Level-4

If you are not satisfied with SBI Grievance Redressal, you may approach the Banking Ombudsman. https://www.axisbank.com/ConAAtact-us/banking-ombudsman

Axis Bank Customer Care SMS Service

RequestSMS MessageInformation
Balance EnquiryBAL [account-number] 
Example:
BAL 123
Gives you the balance for the specified account number. The account number is optional. If no account number is specified, you will get the balance in your primary account.
Last 3 transactionsMINI [account-number] 
Example: MINI 123
Gives you the last three transactions in the specified account. The account number is optional. If no account number is specified, then returns last three transactions in your primary account.
To download Mobile AppMBANKHelps you to download the new mobile application. You will receive a link to download the same.
To locate the nearest ATMATM <Pincode> 
Example:
ATM 400025
Helps you to locate the nearest ATM. PINCODE of the area where you want to locate the ATM is mandatory.
To register for E-StatementGREEN <Email Id> 

Example:
GREEN abc@gmail.com
Helps you to register for E-Statement. Email Id is mandatory to receive monthly E-Statement. This service is available only for Retail customers.
On-Demand E-statementESTMT <last 5 digits of account number> <From Date> <To Date> – Dates in dd-mm-yyyy formatHelps you request for E-statement via SMS. SMS must be sent from registered mobile number and E-statement will be sent only to the registered Email ID.
Update Email IDUPDATEM <valid Email ID>Helps you in updating Email ID by sending a simple SMS from registered mobile number.
To get a Cheque Book*CHQBK <Last 6 digit of a/c No.> 

Example:
CHQBK 6XXXXX
Helps you to send a request for Cheque Book. The last 6 digit of the Account Number is mandatory.
Cheque Status EnquiryCHQST <6 digit of Cheque No.> <Last 6 digit of the A/c No.>Gives you the status of your cheque
Stop Cheque RequestSTOPCHQ<6 digit of Cheque No.> <Last 6 digit of the A/c No.> <3 digit reason code>

Reason Code
019 – Cheque Book lost
020 – Cheque Book mutilated
021 – Cheque Book stolen
022 – Cheque forged
023 – Cheque lost
018 – Cheque Book not received
016 – Others
017 – Wrong amount spelt
Helps you to stop your cheque from being encashed
Prepaid Mobile RechargeMOBILE < mobile number > < operator name > < amount > < last 6 digits of your axis bank acct no. >Recharges your prepaid Mobile instantly. The details within “ < ”, “ > ” are mandatory.
Prepaid DTH RechargeDTH < Customer ID > < operator name > < amount > < last 6 digits of your axis bank acct no.>Recharges your DTH Connection instantly. The details within “ < ”, “ > ” are mandatory.
Prepaid Data Card RechargeDATA < Data card number > < operator > < amount > < last 6 digits of your axis bank acct no.>Recharges your prepaid Data Card instantly. The details within “ < ”, “ > ” are mandatory.
Prepaid Data Card RechargeDATA < Data card number > < operator > < amount > < last 6 digits of your axis bank acct no.>Recharges your prepaid Data Card instantly. The details within “ < ”, “ > ” are mandatory.
Know your MMID (For IMPS transactions)MMIDGives you the MMID. MMID is used for transferring funds using IMPS. This service is available only for Retail customers.
To link Aadhaar no. with Axis Bank accountAadhaar < Aadhaar no.> AC
< last 6 digits of AC no.>
Helps you to link your Aadhaar no. with your Axis Bank account to avail Govt. subsidies.
To know your Projected Average BalanceFor Projected Average Monthly Balance SMS: PAMB < last 6 digits of AC no. >

For Projected Average Quarterly Balance SMS: PAQB < last 6 digits of AC no. >

For Projected Average Half Yearly Balance SMS: PHAB < last 6 digits of AC no. >
Projected Average Balance are calculated based on your yesterday’s balance. It is assumed in calculations that you will maintain the same level of balance till the end of the period.
Block Internet BankingLock < 9 digit Cust ID >

E.g.: Lock 810XXXXX7
Blocks your Internet Banking access
Active Mobile Recharge ServiceType ACT <Space>last 6 digit of AC no.<Space>Mobile Operator NameHelp to active mobile recharge serviceThen give a Missed call from registered mobile no.and you phone will be recharged

Axis Bank Customer Care Number For NRI

NRI customers can contact Axis Bank customer care number by dialing to any below numbers.

CountryAxis Bank NRI Phone Banking Number
USA1855 205 5577
Saudi Arabia800 850 0000
UK0808 178 5040
UAE8000 3570 3218
Singapore800 1206 355
Qatar00 800 100 348
Canada1855 436 0726
Bahrain800 11 300
Australia1800 153 861
Non-Toll-Free+91 40 67174100

Axis Bank Credit Card Customer Care Number

Axis Bank credit card customer care center will help you to solve your all credit cards. From helping you to find the best credit card, helping you apply for the card online or offline, to helping you with any card-related concerns that you may have, you can call them for any help you may require.

Blocking of Axis Bank Credit Card

If your card loss or theft, you will need to block your credit card to avoid any kind of fraudulent transactions done. once your card is blocked, you can easily request for your card to be replaced. The account number will remain the same, however, the card details may change.

You can block your card by one of the available modes:

Axis Bank Website Support

  1. First logging into your Axis Bank account, after this you can visit the support page of the bank.
  2. Go and click on ‘Support Home Page’.
  3. After that select the option of ‘Get It Done Instantly’.
  4. Now choose ‘Block and Replace Your Debit/Credit Card’.
  5. Enter your registered mobile number.
  6. Once it is completed, an OTP will be sent to you which must be entered.
  7. Now select your card and click on ‘Submit’.

Axis Bank Aha Support

Aha! is a dedicated chatbox provided by Axis Bank where you can get answers for all your queries regarding different products offered by the Axis bank. You can easily block your credit card by following the steps below:

  1. First type ‘Block Credit Card’.
  2. Then log in to your net banking account or by using your MPIN.
  3. After this select the credit card which needs to be blocked and click on ‘Confirm’.
  4. Now enter the OTP sent to your registered mobile number, and your card will be blocked.

Axis Bank SMS support

If you want to block your credit card, you must send SMS BLOCK “credit card 16-digit number” to 5676782 from your registered mobile number.

Replacement of Axis Bank Credit Card

Once you have been blocked your credit card, the bank will send your new card through the post within a few working days.

Axis Bank Credit Card Customer Care International Number

All international toll-free as well as non-toll-free helpline numbers for Axis Bank. The non-toll-free number for Axis Bank international customer care is +91 40-6717-4100.

For Axis Bank Credit Card Customer Care International Number Click here

Axis Bank Credit Card Grievance Redressal

There are mainly four levels for Grievance Redressal at Axis Bank:

Click here

Axis Bank Customer Care Nodal Office Contact Details

Click here

Write to Axis Bank Customer Care

If you want to write to Axis Bank, you will need to send your letter to the Head Office of the bank located in Mumbai.

Address of the Axis Bank headquarters :

‘Axis House’, Axis Bank Limited, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai-400025.

Axis Bank phone numbers of the office are 91-22-2425-2525/91-22-4325-2525.

Fax number is 91 22 2425-1800.

Axis Bank Customer Care Number For Personal Loan

Here all necessary Information is provided related to Axis Bank customer care personal loan.

Axis Bank Personal Loan Customer Care Numbers City Wise

CityPersonal Loan Number
Agra0522-2230857
Ahmedabad079-26563232
Ambala0172-2620489
Anand079-26563232
Aurangabad022-25260501
Bangalore080-25317830
Bhilai1800-209-5577
Bhilwara1800-209-5577
Bhiwadi022-25260501
Bhopal0755-2579009
Bhubaneswar Cuttack0674-2572955
Bikaner1800-209-5577
Chandigarh0172-2620489
Chennai044-28123888
Cochin1800-209-5577
Coimbatore044-28123888
Dehradun1800-209-5577
Delhi011-23736555
Durg1800-209-5577
Faridabad0124-2309447
Gandhinagar079-26563232
Ghaziabad0522-2230857
Goa022-25260501
Greater Noida011-23736555
Gurgaon0124-2309447
Guwahati0361-2341818
Gwalior0755-2579009
Hyderabad040-23418888
Indore0755-2579009
Jabalpur0755-2579009
Jaipur0141-2228866
Jalandhar0172-2620489
Jodhpur1800-209-5577
Kanpur0522-2230857
Karnal0124-2309447
Kolhapur022-25260501
Kolkata033-22839971
Kota1800-209-5577
Kozhikode0471-2558588
Lucknow0522-2230857
Ludhiana0172-2620489
Madurai044-28123888
Meerut0522-2230857
Mehsana079-26563232
Mohali Sas Nagar0172-2620489
Mumbai022-25260501
Mussoorie1800-209-5577
Nagpur022-25260501
Nashik1800-209-5577
Noida011-23736555
Noida Extn011-23736555
Panipat0124-2309447
Patna0612-2205810
Pondicherry1800-209-5577
Pune022-25260501
Raipur1800-209-5577
Rajkot079-26563232
Ranchi1800-209-5577
Rohtak0124-2309447
Roorkee1800-209-5577
Salem044-28123888
Shimla0177-2627711
Sonipat0124-2309447
Surat079-26563232
Trichy044-28123888
Udaipur1800-209-5577
Vadodara079-26563232
Varanasi0522-2230857
Vijaywada1800-209-5577
Vizag1800-209-5577

Otherwise, NRI customers can also call the number +91 4067174100 or send a written letter to www.axisbank.com/support.

Information and Services that can be obtained from Axis Bank Phone Banking

  • Seeding of Aadhaar Card Information
  • Obtaining details of products and services
  • The status of cheques deposited or issued
  • Getting details about transactions and account balance
  • Can do registration for E-statement
  • Information about deposit interest rates
  • Can get branch locations and ATMs
  • The usage of mobile banking, internet banking, or ATMs
  • Can apply for Statement request
  • Status of Cheque book request
  • Can change net banking password
  • Re-generation of ATM PIN for debit card
  • See the hot listing of cards
  • Can block net banking user ID

Steps to Submit a Complaint

Procedure to file a complaint with Axis Bank:

1)To tell about your concern dial the Axis Bank customer care number.

2)If you are unsatisfied with the responses, report to the grievance redressal process.

3)In case your issue is unresolved at the first level, then write or send an email to the Axis Bank Circle Nodal Officer.

4)Still, if your issue is not solved, then send an email or write to the Principal Nodal Officer of Axis Bank.

Axis Bank Customer Care Nodal Officer(Citywise)

Sr. No.CircleRegionName & Address of the Office of Circle Nodal OfficerAreas of Operation
1AndhraSouthNand Kishore Chawla, Dy Vice President, Axis Bank Ltd. Circle Office, DNO 40-1-55,VVR Square, 2nd floor, Kalanagar,Benz Circle, Vijayawada – 520010 Email Id: Circlenodalofficer.Andhra@axisbank.comState of Andhra Pradesh & Yanam (under Puducherry)
2Bangalore – ISouthT V R Prasad, Vice President, Axis Bank Ltd., 41, Seshadri Road, Anand Rao Circle, Bangalore 560009 EmailID:Circlenodalofficer.Bangalore@axisba nk.comLocations falling under the districts of Bangalore /Chikballapur /Chamarajnagar / Kolar / Mandya / Mysore & Tumkur in Karnataka State
3Bangalore – IISouthT V R Prasad, Vice President, Axis Bank Ltd., 41, Seshadri Road, Anand Rao Circle, Bangalore 560009 EmailID:Circlenodalofficer.Bangalore@axisba nk.com,Ph:080-2300410Locations falling under the districts of Bangalore /Chikballapur /Chamarajnagar / Kolar / Mandya / Mysore & Tumkur in Karnataka State
4BhopalWestD.B.Kiran, Dy Vice President, Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor,M.P Nagar,Zone II, Bhopal- 462011 (Madhya Pradesh). Email ID: Circlenodalofficer.Bhopal@axisbank.comLocations falling under the districts of Agar Malwa, Alirajpur, Ashoknagar, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Datia, Dewas, Dhar, East Nimar, Guna, Gwalior, Harda, Hoshangabad, Indore, Jhabua, Mandsaur, Morena, Neemuch, Raisen, Rajgarh, Ratlam, Sagar, Sehore, Shajapur, Sheopur, Shivpuri, Tikamgarh, Ujjain, Vidisha, West Nimar in the State of Madhya Pradesh.
5Bhubanesh warEastAjit Kumar Tripathy, Vice President. Axis Bank Ltd. Bhubaneswar Circle Office, Plot No. – 1, Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar, Pin No. 751009. Email ID: Circlenodalofficer.Bhubaneshwar@axisbank.c omState of Odhisha
6Chennai – ISouth IIA Madhusudan Goud, Vice President, Axis Bank Ltd.Chennai Circle Office, II Floor,No.3, Club House Road, Chennai600002 Email ID: Circlenodalofficer.Chennai@axisbank.comLocations falling under the districts of Chennai, Cuddalore, Kancheepuram, Karaikal, Nagapattinam, Pondicherry, Thiruvallur, Tiruvannamalai, Vellore & Villupuram in Tamilnadu State.
7Chennai – IISouth IIA Madhusudan Goud, Vice President, Axis Bank Ltd.Chennai Circle Office, II Floor,No.3, Club House Road, Chennai600002 Email ID: Circlenodalofficer.Chennai@axisbank.comLocations falling under the districts of Chennai, Cuddalore, Kancheepuram, Karaikal, Nagapattinam, Pondicherry, Thiruvallur, Tiruvannamalai, Vellore & Villupuram in Tamilnadu State
8CoimbatoreSouthV Ramanathan, Vice President, Axis Bank Ltd. 214, 1st Floor, DB Road, RS Puram, Coimbatore-641002. Email ID: Circlenodalofficer.Coimbatore@axisbank.comLocations falling under the districts of Ariyalur, Coimbatore, Dharmapuri, Dindigul, Erode, Kanyakumari, Karur, Krishnagiri, Madurai, Namakkal, Nilgiri, Perambalur, Pudukottai, Ramanathapuram, Salem, Sivagangai, Thanjavur, Theni, Thiruvarur, Tuticorin, Tiruchirapalli, Tirupur, Tirunelveli, Tirupur & Virudhunagar in Tamilnadu State
9DehradunNorthGurmeet Singh Bhatia, Dy Vice President, Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001. Email ID: Circlenodalofficer.Dehradun@axisbank.com Phone No. 0135 – 6679991Uttarakhand State & U.P-West consisting of Agra, Firozabad, Mainpuri, Mathura, Aligarh, Etah, Hathras, Kasganj, Budaun, Bareilly, Pilibhit, Shahjahanpur, Baghpat, Bulandshahr, Hapur, Meerut, Amroha, Bijnor, Moradabad, Rampur, Sambhal, Muzaffarnagar, Saharanpur, Shamli districts of U.P
10Gujarat EastWestT. Purushottam Rao, Vice President, Axis Bank Ltd. 411, 3rd Floor, ”The Park”, Near Akshar Chowk . Old Padra Road Vadodara 390020 Email ID: Circlenodalofficer.Gujarateast@axisbank.comLocations falling under the districts of Anand, Aravalli, Banas Kantha, Bharuch, Chhotaudehpur, Dadra & Nagar Haveli, Dahod, Daman, Kheda, Mehsana, Narmada, Navsari, Panchmahals, Patan, Sabarkantha, Surat, Tapi, Vadodara, Valsad in the State of Gujarat
11Gujarat WestWestAnkur Agarwal, Vice President,Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006Email ID:Circlenodalofficer.Gujaratwest@axisbank.c omLocations falling under thedistricts of Devbhumi Dwarka,Jamnagar, Rajkot, Porbandar,Junagadh, GirSomnath, Amreli,Bhavnagar, Botad,Surendranagar, Morbi, Kutch,Ahmedabad, Gandhinagar in theState of Gujarat, & UnionTerritory of Diu.
12Gurgaon & FaridabadNorthPrashant Khanduri, Deputy Vice President, Axis Bank Ltd. 3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana- 122001 Circlenodalofficer.delhi2@axisbank.comGurgaon, Faridabad, Hodal, Palwal, Ballabhgarh, Sohna, Pataudi Bijwasan and Kapashera area of Delhi
13HubliSouthA Chandrashekhar Dy. Vice President, Axis Bank Ltd. Hubli Circle Office, No 41, Seshadri Road, Anand Rao Circle, Bangalore – 560009. Email ID: Circlenodalofficer.Hubli@axisbank.comLocations falling under the districts of Bagalkot, Belagavi, Ballari, Bidar, Chickmagalur, Chitradurga, Dakshin Kannada, Davangere, Dharwad,Gadag, Kalburgi, Hassan,Haveri, Koppal,Raichur, Shivamogga, Udupi, Uttar Kannada, Vijaypur & Yadgir of Karnataka State
14HyderabadSouthS. Srinivasa Kumar Vice President, Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-2493, Road No:1, Banjara Hills, Hyderabad – 500034. Email ID: Circlenodalofficer.Hyderabad@axisbank.comState of Telangana
15JaipurNorthPrasanta Roy Chowdhury, Dy Vice President Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006 Email ID: Circlenodalofficer.Jaipur@axisbank.comState of Rajasthan
16KeralaSouthSudheesh Menon, Vice President Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi -682 035, Kerala. Email ID: Circlenodalofficer.Kerala@axisbank.comState of Kerala
17KolkataEastSubimal Saha, Vice President, Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata-700071 Email ID: Circlenodalofficer.Kolkata@axisbank.comKolkata city & Andamans
18LucknowNorthRaj Kumar Jain, Vice President, Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G-4/5-B, Sector 4 ,Gomti Nagar Extension, Near CMS School Lucknow – 226010 Email ID: Circlenodalofficer.Lucknow@axisbank.comU.P – East consisting of Allahabad, Ambedkar Nagar, Amethi, Auraiya, Azamgarh, Bahraich ,Ballia ,Balrampur, Banda, Bara Banki, Basti, Deoria ,Faizabad, Fatehpur, Ghazipur, Gonda, Gorakhpur, Hamirpur, Hardoi, Jalaun,Jaunpur, Jhansi, Kannauj, Kanpur Nagar, Kheri ,Kushinagar,, Lalitpur ,Lucknow, Mahoba, Maharajganj, Mau, Mirzapur, Pratapgarh,Rae Bareli, Sant Kabir Nagar ,Sant Ravidas Nagar (Bhadhoi), Siddharthnagar,Sitapur ,Sonbhadra, Sultanpur, Unnao & Varanasi Districts of U.P
19LudhianaNorthJaideep Kaul, Vice President, Axis Bank Ltd. Plot 149, 1st Floor Industrial Area Phase-1, CHANDIGARH, PIN CODE – 160002 Email ID: Circlenodalofficer.Punjab@axisbank.comStates of Punjab and Chandigarh
20Mumbai -IWestA.V.S.Sarma Vice President,Axis Bank Ltd, 2nd Floor, Corporate Park 2, BehindSwastik Chambers, Sion Trombay Road, ChemburEast, Mumbai 400071Email ID: Circlenodalofficer.Mumbai@axisbank.comLocations falling under thedistricts of Mumbai, Thane, NaviMumbai, Raigad, Kalyan, Virarin the State of Maharashtra
21Mumbai -IIWestA.V.S.Sarma Vice President, Axis Bank Ltd, 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 Email ID: Circlenodalofficer.Mumbai@axisbank.comLocations falling under the districts of Mumbai, Thane, Navi Mumbai, Raigad, Kalyan, Virar in the State of Maharashtra
22NagpurWestHarendrasingh Rawat, Dy Vice President, Axis bank Ltd, Circle Office, 3rd Floor, Buty Building, Above Bank of India, RT Road, Civil Lines, Nagpur – 440001, Email ID: Circlenodalofficer.Nagpur@axisbank.comLocations falling under the districts of Nashik, Nagpur, Aurangabad, Parbhani, Nanded, Ahmednagar, Yavatmal, Gadchiroli, Jalna, Jalgaon, Dhule, Amravati, Akola, Washim, Hingoli, Gondia, Chandrapur. Bhandara, Wardha, Nandurbar, Buldhana In the State of Maharashtra
23NCRNorthVikas Anand , Vice President Axis Bank Ltd , Axis House Noida Tower T-1, 5th Floor, I-14 , Jaypee Greens Wish Town, Sector-128 Noida Uttar Pradesh-201304West Delhi , North Delhi and North West Delhi
24North EastEastArindam Basu, Dy Vice President, Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road Guwahati-781005 Email ID: Circlenodalofficer.Northeast@axisbank.comStates of Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
25North West DelhiNorthVikas Anand, Vice President Axis Bank Ltd , Axis House Noida Tower T-1, 5th Floor, I-14 , Jaypee Greens Wish Town, Sector-128 Noida Uttar Pradesh-201304West Delhi , North Delhi and North West Delhi
26PanchkhulaNorthDebaraj Maharana, Vice President, Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112 Email ID: Circlenodalofficer.Panchkula@axisbank.comJammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram districts
27PatnaEastGirish Dubey, Dy Vice President, Axis Bank Ltd. Circle Office , 2nd Floor , Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 Email ID: Circlenodalofficer.Patna@axisbank.comStates of Bihar & Jharkhand
28PuneWestUtpal Mukherji, Deputy Vice President, Axis Bank Ltd. Pune Circle Office, Unit No. 4, Ground Floor, Godrej Castlemaine, Plot No. 155, Sangamwadi,Sassoon Road, Off Bundgarden Road, Next to Ruby Hall, Pune – 411001. Email ID: Circlenodalofficer.Pune@axisbank.com Tel. No. – 020 4902 6061Locations falling under the districts of Goa, Kolhapur, Ratnagiri, Shindudurga, Sangli, Satara, Pune, Solapur, Latur, Beed & Osmanabad in the State of Maharashtra
29PunjabNorthJaideep Kaul, Vice President, Axis Bank Ltd. Plot 149, 1st Floor Industrial Area Phase-1, CHANDIGARH, PIN CODE – 160002 Email ID: Circlenodalofficer.Punjab@axisbank.comStates of Punjab and Chandigarh
30RaipurEastAbhay Kumar Deepak, Dy Vice President, Axis Bank Ltd. Raipur Circle Office 2nd floor , Simran Tower , Jeevan Bima Marg,Raipur,Chattisgarh-492001 Email ID: Circlenodalofficer.Raipur@axisbank.comThe State of Chhatishgarh & Districts of Balaghat, Chhindwara, Jabalpur, Katni, Mandla, Narsinghpur, Seoni, Rewa, Satna, Sidhi, Singrauli, Damoh, Panna, Anuppur, Shahdol, Umaria, Dindori in Madhya Pradesh
31RohtakNorthDebaraj Maharana, Vice President, Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112 Email ID: Circlenodalofficer.Panchkula@axisbank.comJammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram districts.
32South DelhiNorthPrashant Khanduri, Deputy Vice President, Axis Bank Ltd. 3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana- 122001 Circlenodalofficer.delhi2@axisbank.comSouth Delhi
33West BengalEastDibyendu Banerjee, Vice President Axis Bank Ltd, West Bengal & Sikkim Circle 7th Floor, Nagaland House, 11, Shakespeare Sarani, Kolkata -700071 Email ID: Circlenodalofficer.Westbengal@axisbank.comStates of West Bengal (except Kolkata) & Sikkim

Note:- If your issue is not resolved at Level-1, Level-2 and Level-3 then you can contact the Banking Ombudsman for further escalations.

Axis Bank Ombudsman Offices Areas and Addresses

CenterAddress of the Office of Banking OmbudsmanArea of Operation
AhmedabadShri G J Raju C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad-380 014 STD Code: 079 Tel. No. 26575807/26582357/26586718 Email : cms.boahmedabad@rbi.org.inGujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
BangaloreMs Saraswathi Shyamprasad C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 STD Code: 080 Tel. No. 22277660/22180221 Fax No. 22276114 Email : cms.bobengaluru@rbi.org.inKarnataka
BhopalShri V K Nayak C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772 2573776 2573779 Email : cms.bobhopal@rbi.org.inMadhya Pradesh
BhubaneswarShri S Behera C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No. 2393906 Email : cms.bobhubaneswar@rbi.org.inOrissa
ChandigarhShri J L Negi C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh Tel. No. 0172 – 2721109 Fax No. 0172 – 2721880 Email : cms.bochandigarh@rbi.org.inHimachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
ChennaiDr. Balu K C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Email : cms.bochennai@rbi.org.inTamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
DehradunShri Arun Bhagoliwal C/o Reserve Bank of India 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun – 248 001 STD Code : 0135 Telephone : 2742001 Fax : 2742001 Email : cms.bodehradun@rbi.org.inUttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
GuwahatiSmt. Monisha Chakraborty C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No. 2734219/ 2512929 Email : cms.boguwahati@rbi.org.inAssam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
HyderabadShri T Srinivasa Rao C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013 Fax No. 23210014 Email : cms.bohyderabad@rbi.org.inAndhra Pradesh and Telangana
JaipurShri C D Srinivasan C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 2577931 Email : cms.bojaipur@rbi.org.inRajasthan
JammuShri P Shimrah C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code : 0191 Telephone: 2477617 Fax : 2477219 Email : cms.bojammu@rbi.org.inUnion Territories of Jammu & Kashmir and Ladakh
KanpurShri P K Nayak C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2305174/ 2303004 Email : cms.bokanpur@rbi.org.inUttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
KolkataSmt. Monisha Chakraborty C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Tel. No. 223310217/22133353 Fax No. 22305899 Email : cms.bokolkata@rbi.org.inWest Bengal and Sikkim
Mumbai (I)Smt. Ranjana Sahajwala C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Fax : 23022024 Email : cms.bomumbai1@rbi.org.inDistricts of Mumbai, Mumbai Suburban and Thane
Mumbai (II)Shri P. Vijaya Kumar C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Telephone: 2300 1280 Fax : 23022024 Email : cms.bomumbai2@rbi.org.inGoa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
PatnaShri Brij Raj C/o Reserve Bank of India Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No. 2320407 Email : cms.bopatna@rbi.org.inBihar
New Delhi (I)Smt. Anupam Sonal C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445 Fax No. 23725218 Email : cms.bonewdelhi1@rbi.org.inNorth, North-West, West, SouthWest, New Delhi and South districts of Delhi
New Delhi (II)Shri R S Amar C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Email : cms.bonewdelhi2@rbi.org.inHaryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
New Delhi (III)Shri V G Sekar C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011 Tel. No. 23715393 Fax No. 23765234 Email : cms.bonewdelhi3@rbi.org.inNorth-East, Central, Shahdara, East and South-East districts of Delhi
RaipurShri. Keshab Korkora C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code : 0771 Telephone: 2244246, 2241819 Email : cms.boraipur@rbi.org.inChhattisgarh
RanchiSmt Chandana Dasgupta C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code : 0651 Telephone : 852134622 Fax : 2210511 Email : cms.boranchi@rbi.org.inJharkhand
ThiruvananthapuramShri H N Iyer C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No. 2321625 Email : cms.botrivandrum@rbi.org.inKerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)

For more information about Axis Bank Credit Card Customer Care Click here

Frequently Asked Question(FAQs)

How can I talk to Axis bank customer care executive?

You can reach to Axis bank executive.
1)For customer support: www.axisbank.com/support.
2)Call Axis Bank Customer Centre numbers:
1-860-419-5555/ 1-860-500-5555
Note:- Charges applicable as per the telecom operator.

How do I check Axis Bank complaint status?

To know the status of your existing complaint, you can call Axis Bank on 18004190068. Suppose your issue is unresolved within 30 days, you can approach the Banking Ombudsman.

How can I activate Axis Bank customer ID?

1)Log in to internet banking, you need the login id which is the same as your 9-digit Customer ID (which is mentioned on the welcome letter and printed on your checkbook), along with that your login password. 2)Alternatively, you can also obtain your Customer ID by sending an SMS CUSTID to 5676782.

How can I check my loan repayment schedule online?

Yes definitely,
you can easily check your loan repayment schedule through the Axis Bank website. First, go to menu option and click on “Get in Touch”. After that, you will be taken to the Axis Bank Support page where you can instantly check your loan repayment schedule.

How can I update mobile number of Axis Bank account?

Steps to update your mobile number at the ATM Machine:
1)Initially insert your card and enter the PIN number.
2)Then go to select ‘Registrations’
3)Now select ‘Mobile Number Update’
4)You would see the message ‘Your account number is already registered with Axis Bank.
Enter the new mobile number so that you can update it.

How can I track the status of my personal loan application without calling to customer care number?

On the Axis bank’s website, you check it. First, go to the menu option and click on “Get in Touch”. Then you will be directed to the Axis Bank support page where you can click on “Track Application”. Now, you can easily check your loan application status by providing your application ID, date of birth, and entering a captcha.

What is the timing for live chat on Axis bank website?

Axis Bank live chatbox service is available on all weekdays between 7 a.m. and 11 p.m. for all customers.

What is the procedure to apply for personal loan through the Axis Aha?

The Axis Aha is a chatbox, which is available on the Axis Bank website, Axis mobile app, and also at axisbank.com/support. You can use this platform to apply for a personal loan. After this, you just have to activate the chatbox and click on “Apply for New Products”. Now, Select the loan option and you will be directed to the online personal loan application page on the website.

How can I contact bank in case of fraud?

Follow below steps one by one:-
1)Call to Axis Bank customer care number to report the issue immediately.
2)Alternatively, you can also report a fraud or a dispute through the bank’s official website. Then click on the “Get in Touch” menu option. You will be directed to the support page, where you have to choose the “Fraud and Dispute” option.
3)Now, select the channel that is relevant to you and you will find a repository of information on what a fraudulent transaction is.
4)If needed you can also send an email to the bank through an online form that is available on this page. Apart from this, you can initiate a webchat with a customer care representative for frauds and disputes.

What is the procedure to start Axis Bank mobile banking?

Below all steps are given:
1)First download Axis Bank’s mobile banking app.
2)Then launch the app and click on ‘Login’.
3)After this an SMS will be sent to your registered mobile number for verification.
4)Now enter your name and set your MPIN.
Once setting of the password will be done, then you can login into app.

Axis Bank Head office address:- Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025

Tel:- +91-22-24252525/43252525

Fax:- +91-22-24251800

Website:-Official link

Axis Bank Social link:-

There are many Banks customer care information is available to check click here

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